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Let's make quality the norm again

268 pointsby 12h agoforbrukerradet.no
277 comments
12h agoHN ↗

There's few things where the drop in quality is astronomical, one of them being clothing.

Clothes used to last a life time till few decades ago.

Right now you buy stuff that after the first wash already looks worn out, terrible or starts falling apart.

Major known brands are guilty of this too, often regardless of price.

So people end up with closets filled of junk that they look terrible in anyway.

I wish there was a line of brands and even better shops that focused on quality fabrics and sewing processes for clothing that lasts for ages as it used to.

12h agoHN ↗

Major known brands are guilty of this too, often regardless of price.

I think this is part of the problem. Everyone wants high-quality (for the most part), but no-one wants to pay more than necessary. If known brand is no longer an indicator of quality, how do you determine that you want to spend say 2-5x the price on something? Reading reviews and such gets you part of the way, but they often focus on new products and performance or style. And it's not always easy to find a review for the thing you are looking to buy. Besides, who has time to wade through reviews for every purchase? So we end up buying the cheaper options because at least then you will only be out a little bit instead of feeling tricked spending more for the same product.

12h agoHN ↗

You can look for reviewer that care about the same things you care about?

Besides, who has time to wade through reviews for every purchase?

Claude does! And most purchases I make are repeat purchases, so I don't have to read the reviews again.

4h agoHN ↗

Claude is subject to the same enshittification market forces. Think of the value Claude could unlock by having trusted commercial partners that just happen to have the best product in a market segment.

11h agoHN ↗

I love this - super testable experiment. I have this exact desire too. - I can’t stand most cheaply made tshirts or things with crass branding

- there are a few clothing brands that focus on high quality (and in this case english mfg fabric mills).

- it is not cheap. our whole society is warped around “physical goods are super cheap now [because we can manufacture in cn]”. it’s a race to the bottom and we’ve hit the bottom.

- you can buy a black nylon/cotton tshirt for 10 USD

- these tshirts will set you back 130 USD. it feels amazing, was made in a country with health care, ages well, looks high quality.

do you want to pay the price this requires? I do but I think most can’t or won’t https://www.sunspel.com/collections/the-classic-t-shirt

2h agoHN ↗

it's also a matter of fashion, you can get real denim work pants that will last a tech worker probably two lifetimes. They're ugly, thick, and heavy though.

2h agoHN ↗

do you want to pay the price this requires?

I ordered one to see how it holds up. $100 for a t-shirt isn't even that high of a price, most t-shirts I own are merch shirts that cost $45-$70 anyway and are printed on the cheapest Hanes or similar shirt. If it's actually good at $100, I'm sure many people would want to buy it, they just don't know about it. I had never even heard of this company till I saw your comment, but regularly spend more than $100 on an article of clothing if I think it will actually last.

9h agoHN ↗

but no-one wants to pay more than necessary

Why would you assume that to be true? It's definitely not true for me.

12h agoHN ↗

The share of household spending on clothing has gone from 10%+ to under 5% in Western countries. When you're spending that much, it's not a surprise that clothing was "BIFL" both in quality and upkeep (repair rather than replace).

The overall revealed consumer preference has been "more and cheaper", not "less and higher quality", which still exists as a niche if you are willing to go down the tailoring route, not off the peg.

11h agoHN ↗

The thing is mainly there are no quality options available. It's mostly all cheap shit or slightly more expensive, but still equally shit. So how can this reveal preference if there are no options?

I would argue the surge in vintage clothing ecosystems is an indication there is an unmet demand.

11h agoHN ↗

You can still go to a tailor and commission jackets, trousers and shirts, made with the same quality of fabrics and manufacturing techniques. With shoes, you can still go and buy hand welted shoes.

It all comes at a price but I don't disagree that we have a barbell problem here (ie cheap fast fashion or bespoke, with nothing in the middle).

11h agoHN ↗

There’s certainly options above temu junk. Maybe it doesn’t meet your bar but I’ve found the 100% cotton stuff from Uniqlo to be massively higher quality than the average. I’ve got tshirts from them I’d guess I’d worn and washed 80+ times.

3h agoHN ↗

There absolutely are still rich-people brands that sell absurd quality at absurd price.

See, for example, Marine Layer in San Francisco, or boutiques like Red Ants Pants.

11h agoHN ↗

That's not actually "revealed consumer preference" for quantity over quality. It's just that it's impossible for the average consumer to assess quality.

12h agoHN ↗

You can go to a tailor and get custom stuff, if you want to. In fact, thanks to the internet it has never been easier.

11h agoHN ↗

There’s some amount of gradient between use-once and fully bespoke clothing, and most people’s economic means are positioned somewhere on that gradient. Indeed it’s a U curve of sorts – cheap clothing can be surprisingly expensive (see also the Vimes Boots Theory).

11h agoHN ↗

I never bought Vimes Boots Theory.

Yes, it can be expensive to be poor, but the rich really do consumer more dollars-of-boot per day, because they can afford it.

There’s some amount of gradient between use-once and fully bespoke clothing [...]

Bespoke clothing mostly fits you better. It doesn't necessarily last longer. (But you can ask for harder wearing material or longer lasting manufacturing techniques, of course.)

11h agoHN ↗

I think the “the rich” in this story is just someone who can afford not garbage boots, and not what we would consider rich today.

It’s also possible the situation has changed enough with modern manufacturing that it’s no longer as relevant.

9h agoHN ↗

The "rich" mapped to our world are the middle class (which only barely exists in Ankh-Morpork, just like it only barely existed historically in the real world). We could define "middle class" as the people who can afford to buy boots that last, but can’t afford to buy boots that don’t have to last. Exactly the bottom of the U curve I mentioned.

This is why wear-once ultra-fast fashion is attractive in the first place: not only is it cheap (in a very short-sighted sense) but it allows the less-than-affluent to signal affluence (by never wearing the same outfit twice – we call this "being fashionable" but of course being fashionable has historically been about signaling wealth first and foremost).

9h agoHN ↗

You remind me of what my grandpa always said "we're not rich enough to buy crap, we can only afford quality".

12h agoHN ↗

I thought I "knew" this but this T-Shirt video let me down the rabbit hole: https://youtu.be/CMoZjcpgivM

Which means I now feel obligated to recommend:

https://youtube.com/@theironsnail

https://youtube.com/@shiftfashiongroup

Both have great videos on garment quality. But with the inevitable caveat that they are in the business themselves. I take it as an insiders perspective and watch out for content marketing (while being tainted!).

It seems to be easier to find better clothes if you are a bit of a hipster type. Those kind of stores still care for quality. My friend has such a shop and tells me that even for them it gets harder to source good vendors as it is a continuous race to the bottom.

11h agoHN ↗

I wish there was a line of brands and even better shops that focused on quality fabrics and sewing processes for clothing that lasts for ages as it used to.

They still exist, at least here in Europe.

I quit buying cheap clothing a decade ago, getting quality items is much more expensive but at the same time I've had basic t-shirts that I wear most days last me 5-8 years; trousers that are almost 10 years old and the only blemish is a bit of faded colours; underwear lasting 5+ years, etc.

The issue is very few people have the disposable income and are willing to pay 40-80€ on a good quality t-shirt with heavy premium quality cotton (280-300gsm) sewn in Portugal, Spain, or Italy, or 45€ on a 3-pack of underwear made in Scandinavia, or 20-30€ on a pair of great quality woolen socks.

I do it because I have experienced how much longer they can last, and also had the experience of overpaying on what seemed to be a good quality item and didn't last, it's really hard to find a good signal for what's quality since price alone doesn't do it, you need to buy the stuff and hope it will be good quality and if it's not you learn to not buy it again, it can get expensive if you are unlucky or didn't do proper research.

In the end it can be exhausting for a normal person just looking for good quality to find those items, it took me years to settle on the brands I buy from.

11h agoHN ↗

with heavy premium quality cotton

Just to nitpick, I doubt i could wear a heavy premium quality cotton tshirt in the current summers. I can barely stand a flimsy thin cotton tshirt...

I'm willing to pay extra for quality linen for those summers, except everyone lies and their linen can be up to 100% cotton :)

11h agoHN ↗

Haha, yeah, completely understandable, I have a few linen pieces (shorts, shirts, a couple of t-shirts) for the occasions I go to a hot place during summers but I live in Scandinavia where summers are, to me, the perfect level of warmth. I generally avoid the peak summer in southern Europe (both due to the heat but also overcrowding), and when I visit my family in Brazil it's also usually off-peak summer.

I really cannot handle very hot weather, it's nice for a day or two but a week of constant 30+C is definitely not my happy place.

11h agoHN ↗

I tried that. Turns out that the expensive clothing I found wasn't high quality. I don't know how tell quality from the online description.

10h agoHN ↗

That's the trap I described, it's really hard to tell since price is not a good signal.

To me it was trial and error, recommendations, and shopping at physical stores, and like I mentioned as well: it's time-consuming, frustrating, and I wouldn't expect a person not interested in this quest to be able to find good quality items consistently.

10h agoHN ↗

Yeah its great when you find quality things but you don't always know, price isn't a great indicator of quality. There is also the buyitforlife subreddit, would like something like it but more structured.

I think this reflects how companies are run in US and Europe, they don't seem to believe how different companies can be here, its not only about turbo maxing the owners profit.

11h agoHN ↗

Clothing is also a bit of a special thing. Some people will just get bored or tired of wearing the same trousers or the same old coat every year during 10 years. So it is simply not worth it to spend a mini fortune on a great quality one.

This tends to happen more when one is young. Growing older usually means that a good old dusty 15 years great quality coat is seen as it being perfectly ok. I guess that's also what provides that feeling that some people when they approach middle age they "always look the same"... It's not cheap to have a large and varied wardrobe and at the same time filled with high quality garments.

11h agoHN ↗

What i wouldn't give for the same socks to be available for 10 years though.

12h agoHN ↗

While it does relate to price discovery--i.e., some folks just aren't willing to pay for an additional unit of quality at 10x--my theory is that the decline in quality is another hidden form of inflation. Thing continues to cost X even though regulations have increased costs Y, ship production to China and scrimp on the inputs. (Or have market forces do that for you.)

12h agoHN ↗

To me, this is why we have regulation.

The CE mark in Europe and the UL mark in the US is supposed to provide a floor on quality.

That floor can be increased if we as a society decides that this is required.

You might be unwilling to pay for this increased quality, but you don't have a choice.

10h agoHN ↗

The CE mark is worthless, since it is a self-certificaton.

The UL mark is valuable, as are the other test lab marks. However, while an ethical storefront would require it, Amazon does not. I've bought plenty of things that are not listed, and if I want safe products I generally have to include "UL" or "ETL" in my search. Even that doesn't always work, I've seen products on there claiming a listing in the title but photo shopping the place where the UL logo ought to be off of their product images.

9h agoHN ↗

The CE mark is worthless, since it is a self-certificaton.

Boeing 737 MAX tragedy did happen because of self-certification abuse, still I would not call FAA certification worthless.

9h agoHN ↗

Boeing is a company worth billions of dollars. "UKCSR" is not, there is absolutely no consequence to them getting shut down due to unsafe products. They'll just come back tomorrow as "JUSGB."

5h agoHN ↗

This is also solvable through regulation though.

For example, NYC now requires all sold e bikes to be UL certified because of too many apartment lithium battery fires.

9h agoHN ↗

Where on earth are you getting that "CE mark" == quality?

5h agoHN ↗

They said "supposed to provide a floor on quality".

5h agoHN ↗

In the US, marks from Nationally Recognized Testing Labs (UL, ETK, CSA, and TUV are some big hitters here) do have positive value in terms of safety.

But they're not marks of operational quality. A UL mark on a microwave oven doesn't tell me that it's a high-quality item that will cook my food better than an unmarked item, or that it is something that is easy to use or will stand up to the test of time.

It just means that it's safe to use, according to whatever tests were performed on it. The UL (or other NRTL) mark means that it's extremely unlikely to give anyone an electrical shock or burn a house down, even as the device fails.

As another example: A power supply brick for some manner of widget. The UL mark doesn't mean that it will last for years and years, or that it will power whatever in-spec widget it is thrown at.

The mark does mean that when I short the output terminals together that it won't catch on fire. That's good! But it does not mean that the power supply will ever work again.

An item can fail both absolutely and permanently, and as long as it fails safely then that failure isn't held against it. It can still carry the mark.

11h agoHN ↗

I'd call it externalized costs of regulation and rising demands on production.

If end consumers were able to see an exact and measurable bump in prices the next day a new stronger regulation made production more expensive, voters would be more informed and the whole cost of doing things "better" would be clearer.

11h agoHN ↗

You are right, it's easier to bake in quality decreases (aka "cost reductions") to keep the price stable than increase the price. Users usually don't see it directly, and since the whole industry does the same there is no real alternative.

A good way to see this is in clothing: my wife likes to buy vintage clothes, part because of the style, but also because most of them are actually well made and sturdy.

Nowadays it's almost impossible to get the same quality and finishes, even with the more expensive brands. Due to the mass-production of low quality clothing, (most) consumers don't even have a clear idea of what "quality" looks like, which further reduces incentives for manufacturers.

For comparison, some niche menswear brands keep the quality stable (as their specific consumer base asks for it). Say Northampton leather shoes for instance (Crockett and Jones et al.), which are still made in the UK (not in an mafia-ran sweatshop in Italia for luxury goods...).

Their products are amazing, and...the price grows 5-10% per year steadily.

5h agoHN ↗

I had to switch from levis jeans to carhartt pants because my levis would rip after 5-6 months, almost like clockwork.

No, I am not at all overweight. Carhartt just makes more durable pants, and I hate shopping.

4h agoHN ↗

The 5-6 months is in line with other slop brands I’ve tried, e.g. H&M. Sad to see Levis join them in the gutter.

39m agoHN ↗

I had a pair rip about 12 years ago. Cheap jeans from the supermarket - might have been the £4 ones. That’s the only time.

In that case I was fortunate I was away from work but going to the airport, went through security with my cheeks hanging out, then went to fat face. Those worked fine (well u til I no ok get fitted their 32” waist), but so do my current “tu” supermarket jeans.

4h agoHN ↗

I go through a couple pairs of carhartts per year, so like $10/mo for pants basically. Seems like a pretty good deal. I'd probably go through at least twice as many pairs of jeans. It's a good product. Darn Tough socks are another good one.

3h agoHN ↗

Why would being overweight make your jeans rip? Only if you were buying the wrong size...

3h agoHN ↗

Sorry, stranger on the internet, I was simply qualifying a failure case.

11h agoHN ↗

Well skimpflation, with caveat that a remarkable amount to R&D is spend into value engineering to lowest price points, like you don't get to 50 cent FOB tshirt trivially. And frankly it's revolutionary - enabling developing country wages to buy clothing on a single day wage.

That said, it's 2026... if you want quality and only want to pay marginal increment, there's tons of Chinese ODMs turn direct to consumer, i.e. Quince. They'll sell you functionally top quality (spec for spec inputs if not better) with 1x markup vs 10x brand markup/premium.

4h agoHN ↗

The world needs more tariffs until there’s non-chinese ODMs selling top quality

3h agoHN ↗

The world needs better economic policy and regulation so non Chinese ODMs can compete on price/quality.

5h agoHN ↗

Video games are a good example of an area where the pricing makes no sense. Inflation has risen, and they make like $20 or whatever off a brand new game in 1990s bucks.

Video game prices will go up more and more, it also kind of explains to me why prices rarely drop below $59 anymore, used to be on Steam some AAA games could be snagged up for $20 after a year, now you can barely find them on reasonable sales, they hold on to dear life on pricing.

5h agoHN ↗

Sidebar: Don't video games have ever growing competition with existing games?

I decided not to buy games until I beat the ones I already have. I am now stuck on NES games and will probably be stuck for the rest of my life.

4h agoHN ↗

Skyrim came out in 2011 and is at this moment, the 55th highest player count on Steam. Just playing top tier single player games over the past twenty years could keep you incredibly busy.

3h agoHN ↗

Which Skyrim is that? OG Skyrim (Oldrim), Skyrim Legendary edition, Skyrim Special edition, Skyrim VR, Skyrim Anniversary edition, or the Skyrim anniversary upgrade?

Are they even the same base SKUs at this point? I don’t want to pull out my gaming desktop but IIRC it was at least three different entries in the Steam library. I wonder if the stats combine them.

At this point I’ve spent so much money on Skyrim titles I should get TESVI for free with lifetime DLCs.

2h agoHN ↗

It's Skyrim Special edition that's on that spot. The OG version hasn't been sold in years on Steam and is tracked separately. The VR edition is sold and tracked separately. The Anniversary edition is sold as DLC for the Special edition, and not as a separate game. I think the Legendary edition was sold as a bundle for the OG version after all the DLCs came out. Either way, it too cannot be bought on Steam any more.

4h agoHN ↗

I should do that. I have almost 900 Steam games, the vast majority of which I have never touched. Over the years with sales and Humble Bundles, I've just hoarded the games because I might someday want to play it.

Instead all I seem to do is replay Donkey Kong Country 2 and Streets of Rage 2.

3h agoHN ↗

Just have AI agents play them for you and have Opus write a summary.

AI to the rescue!

1h agoHN ↗

Steam is in big trouble the day I can tell Claude to make me a game, and it can for few $ of tokens than the title would be on Steam.

4h agoHN ↗

That's what paid day one DLC, micro-transactions, and loot boxes are for. Ways of raising the price without raising the headline price.

4h agoHN ↗

What’s important is total profits. Video game prices fell because distribution costs tanked and there’s vastly more people playing video games so cutting 20% on the price upfront means far more than 20% extra profit.

3h agoHN ↗

Video games are just another example where the pricing is mostly greed. The market is massively larger than it was in the 90s, digital distribution has massively cut the cost of goods sold, new games are sold with tiered pricing, recuring revenue is now a huge part of a games viability. Game sales aren't the primary income anymore, it's all about keeping whales buying in game items, discounts are only offered when there needs to be a new influx of players to keep whales happy.

3h agoHN ↗

That's why the industry is thriving, right?

"COGS" for games has absolutely nothing to do with the plastic box on the shelf with a DVD issue. Sony wasted almost the entire PS5 generation chasing GAAS and having almost nothing to show for it.

2h agoHN ↗

The industry as a whole is growing, it's way more than just Sony, and way more than just consoles.

3h agoHN ↗

For videogames I don’t think it really makes sense to try and compare against 90’s prices. It’s gotten so much easier to just make “a game” (in the sense that computers are enormously more powerful, third-party engines and assets exist, generally all tooling is much better, and so on). Expectations in terms of polish and graphics quality are much higher. Distribution is much easier. Videogames are a massive cultural thing these days, so the market is huge, and so is the pool of potential enthusiastic employees.

I mean the arrows are pointing in every direction, I have no idea if prices should have gone up or down or even how to make a comparison. Like we could get into details and talk about comparing a modern AAA game cost to a 90’s AAA games cost… except, even if you adjust for graphics quality generally improving, just the scope of modern AAA games is massive in a way that there doesn’t exist a 90’s equivalent.

5h agoHN ↗

Problem is, you pay 10x for shirt that is made in the same factory as the cheap shiry, just has a different logo.

4h agoHN ↗

10x is not a likely number for quality, but for status symbol cost.

2h agoHN ↗

This has become a sort of unintentional skill in the ecommerce era. Everyone is using china, either the actual "first party" brand that is really just ordering bulk from china and reselling it stateside, or the various clones of that brand. The skill then becomes feeling out which of these various products and clones are coming from the better option of the couple chinese manufacturing companies everyone is using, then buying whichever of these is going for cheapest and least shipping headaches. Usually also if a product has been out for a couple years, there's an initial version widely available then an actual 2.0 version that solves a lot of the issues in the first, more sturdy at now known failure points, etc. That 2.0 version actually usually circulates in the no name brands for a little while before the "first party" brand eventually picks it up for their own line.

1h agoHN ↗

Not always.

I got a pair of T-shirts from These Glory Days. Wore them like 20% of time last two years and they look better then some others after 2 washes (albeit changed from them after coming back to work, and use work clothes at work, so not like they were used THAT much. So it's not always the expensive stuff that's equal to the cheap stuff. And funny thing, got them on a sale because they were pretty cheap, not really because I knew that they were quality.

Though had my wife with me when shopping and she might have "felt" the material and said that it was good for that price. Her mum is a seamstress if I remember the word correctly as somebody who sews clothes.

4h agoHN ↗

I think 10x is quite rare. Quality ends up actually curtailing costs to some degree (eg. fewer returns, cheaper marketing - word of mouth). Buy a Weber grill, I had 2 grills before my Weber that lasted 3 seasons between them. I bought the Weber at about 2.2x the cost of the bargain grills and 17 YEARS later it's still going strong, built like a tank. Saved a lot not buying more cheapo grills.

4h agoHN ↗

Yes, this is quite common and is usually referred to as "it's expensive to be poor". That said, unfortunately these days it's very difficult to know which brands are still actually quality anymore and which are the ones still coasting on previous good engineering reputation while currently shipping substandard crap to make an extra buck for the bean counters in charge before the ship sinks.

4h agoHN ↗

Everything has become a lemon market: https://en.wikipedia.org/wiki/The_Market_for_Lemons

Even if a brand stays solid for 100 years, for all I know as I'm standing there in the store deciding whether to buy something, private equity bought them two quarters ago and hollowed them out. Harvard MBAs/private equity sees brand reputation as just another resource to be converted into money.

If I were a billionaire my dream would be to create a logo for the "We Put The Extra 10% In It" program where products could advertise that they put the extra effort in. What is really sad to me is that so often it's not even that much extra effort, which is why I say 10% and not 100% or 10x. So often it's just "used a 5 cent metal part instead of a 1.2 cent plastic part". But without a reliable signal that the effort is there MBAs/private equity turns every market everywhere into a lemon market. Way too much tech is applied in manufacturing to turn everything into a lemon market.

3h agoHN ↗

Yeah, hardly anybody in it for the long-haul. I hear we might be living longer relatively soon, maybe that will change the mindset.

3h agoHN ↗

And yet it's socialism that has a reputation for shoddy products. How many people want to buy a Lada?

2h agoHN ↗

Both historical socialism and current-stage capitalism suffer from the exact same problem - lack of competition and limited access to information. They arrived there in vastly different ways but in both cases it's very hard both to know how to obtain higher quality goods, and to actually obtain them once you know how. Compare to 1960s USA where it was quite easy to know which car/drill/grill/TV/pants/table/etc. is guaranteed to last you years.

1h agoHN ↗

One signal (not fool proof, but often a good signal): what length of warranty do they offer? If some brand has a warranty significantly above the average for the product type, that can be a good sign.

And I'm not talking about offering extended warranty programs or such here. Just the basic warranty everyone gets when they buy the product.

13m agoHN ↗

A buddy of mine paid a premium to get some fancy umbrella with a lifetime warranty. It had a failure at some point, they replaced it with a worse quality one. Another failure, and he got another step down in quality.

So, the company kinda honored the contract.

1h agoHN ↗

Yeah. On various "Buy it for life" forums it's a daily occurence that someone mentions a brand they bought 5 years ago and then someone chimes in that they were sold or restructured last year and now it's no longer "buy it for life".

Some brands kind of split up so products sold in one market is cheap knockoffs while products sold in the home market is still high quality manufactured at the old factory with 100 years old machinery and experienced workers. If you want to buy quality you've got to do deep research first.

4h agoHN ↗

True, recently Rachel Ray sold her dog food brand. I didn't know until my dog started having digestion issues with it. That's how I found out it had been sold and other dogs were also having issues. Apparently buyer cheapened the recipe. At least we have the internet to quickly get the word out that it isn't what it used to be.

32m agoHN ↗

There’s a special place in hell for people who would buy a dog food brand only to make worse dog food…

3h agoHN ↗

it’s expensive to be poor

https://en.wikipedia.org/wiki/Boots_theory

“The reason that the rich were so rich, Vimes reasoned, was because they managed to spend less money. Take boots, for example. ... A really good pair of leather boots cost fifty dollars. But an affordable pair of boots, which were sort of OK for a season or two and then leaked like hell when the cardboard gave out, cost about ten dollars. ... But the thing was that good boots lasted for years and years. A man who could afford fifty dollars had a pair of boots that'd still be keeping his feet dry in ten years' time, while a poor man who could only afford cheap boots would have spent a hundred dollars on boots in the same time and would still have wet feet.”

3h agoHN ↗

It really pisses me off there are used car lots that obviously prey on the poor. I asked for their cash price and they wouldn't give me one, or it was ridiculously priced. They just want for people to pay off a debt and all the interest that goes with it.

3h agoHN ↗

Even worse: they want people to fail to pay it off, so they get half the debt amount and then get the car back to do it again.

3h agoHN ↗

A car dealership makes most of their money off of the financing.

I asked for their cash price and they wouldn't give me one

When I bought a car from a dealer, the dealer told me that what I wanted was impossible. So I walked out and got in my car, and started to back out. The salesman came running out and agreed to my terms.

The trick to making a good deal is a willingness to walk away.

P.S. My accounting teacher used to work at a used car lot. He explained to me that poor people tended to screw themselves by not understanding how financing works. He'd try to explain it to them, and they'd accuse him of trying to screw them, and they'd go for the more expensive option.

I tell this story to people who say that learning math in school is irrelevant.

I also remember a Frontline episode years ago on 401k plans. One company had an identical plan for all employees. The reporters discovered that the higher paid employees had better returns on the 401k plans. Why was it that the lower paid ones did poorly with them? It was they did not understand how to manage investments.

1h agoHN ↗

There are two kinds of lots. 'normal' lots will sell a car, and the financing comes from a finance company. could be a bank, could be a credit union, could be a business that provides money to car purchasers. the normal lot has markup on the price, and also gets a kickback from the finance company. the car buyer does not pay, the finance company has a problem.

'buy here, pay here' lots sell a car, and do the financing. They buy cars at auction, fix them if they have to, then sell them. The down payment money usually covers the auction cost of the car. Then every 2 weeks, the buyers drops by with a payment. The buyer stops paying, the car is repossessed. And then it is sold again. The dealer wins in both directions; the buyer pays a lot of money in finance charges, and if it is repossessed then you don't have to buy new inventory at the auction.

Poor people with bad credit way over pay for cars both ways. One a little worse than the other.

1h agoHN ↗

Up in my neck of the woods, it depends.

I paid cash for the last two used cars I bought. As used cars go they weren't particularly expensive and it wasn't a big deal. Both purchases came from dealerships that also sold and serviced things like brand new Hondas or Chevrolets.

For one of those cars, the paperwork was completely finished and I drove off in that new-to-me car without me even giving them a dime. (I did promise in writing that they'd have a check in a few days, and I did make good on that promise.)

There's also used car lots that work with real financing companies. They broker the financing deal and get paid for it. That works, too. (I've financed cars at these places, too; this also went smoothly.)

---

But then, too: There are buy-here, pay-here used car lots. These are traps for the poor, and they love their particular financing game.

At these places: The loans are designed to be very upside down and they therefore hold all of the cards. They'll sell a used car for years of weekly payments of $120, and if/when the payments stop then they just turn the car off remotely and have someone go pick it up.

After that, it's cleaned up and sold to the next guy for $120 a week.

It's a very profitable way to conduct business and nobody of any substantial means and sane mind would ever buy anything there at all.

But they don't check credit, and they don't report credit. So as ugly and expensive as it is, for some folks that's the only way they can get the car they need to try to survive in the society that they were born into.

3h agoHN ↗

I'll admit sometimes I like there is a cheap-o version as I'm not sure how much I'll end up using it.

3h agoHN ↗

I don't know why people keep posting that silly quote. Outside of fantasy novels, in the real world the most expensive footwear is often the least durable, and you can get decent boots at Walmart for <$50 on clearance sales.

3h agoHN ↗

I always felt this was over stated, but I think it’s become less true over time.

First different people treat their stuff harder than others. I basically never break or wear out anything, and I usually start with the cheapest option.

Second the quality of cheap shit made in Asia has gone up a lot over the last couple decades. And it is very difficult to know how to pay more for more quality.

1h agoHN ↗

ive experimented with paying more for a few things and sometimes it's the cheap stuff which lasts forever.

i have a pair of cheap Chinese earbuds that way outlasted all of the expensive ones I ever bought.

2h agoHN ↗

difficult to know which brands are still actually quality anymore

I haven't verified its accuracy, but I had a tab open for this from HN a while back:

The Brand Ledger tracks 397 brands, from the tools in your garage to the pans in your kitchen. Who owns them, what they used to be, whether they're still worth buying.

https://ledger.worseonpurpose.com/

2h agoHN ↗

It doesn't seem they address the quality of the final products, just how the companies are run. Anecdotally, I know tons of nurses wear Hoka shoes and act like they are to die for, but yet Hoka is on the avoid list. It would be more interesting rather than some vague articles about the brand to actually compare reviews before / after or how they match up against Consumer Reports --- a much more valuable resource in my mind.

1h agoHN ↗

Yeah, not sure I would rely on that.. Sure, they have Knipex and Klein on the approved list (which, AFAIK, is true), but then they list Warby Parker (read reddit - has gone WAY downhill), Cutco (by all accounts, a total rip-off and super low-quality knives requiring you to constantly get them sharpened) and Henkels, which also makes some pretty suspect knives, AFAIK.

1h agoHN ↗

It's fully LLM-written. You can trust it if you want, but there's stuff in there that's clearly wrong or nonsensical.

1h agoHN ↗

If you want one I continue to really trust almost blindly: Genelec (Finnish pro audio). Not even that expensive for what it is.

4h agoHN ↗

Absolutely. It's the most visible in services shrinkflation.

1h agoHN ↗

Speed Queen appliances are about 2–2.5x longer-lasting for roughly a 50–75% increase in purchase price.

1h agoHN ↗

because quality signals are much more misleading these days.

can't trust reviews because theyre spammed with fakes. can't trust brands because private equity buy them out and enshittify.

12h agoHN ↗

The way I see it we all have 30-60 modern slaves working for each one of us. More or less depending on the country and personal consumption.

So I don’t have such determination in complaining about the quality of the goods that I participated in exploited labour of.

It’s all working somehow more or less. Seems like it could stop any moment. The continuous decrease in quality is rather the least of my worries.

What worries me is the fragile state of global affairs and heavy fog of war obscuring the future.

I am AI accelerationist after all not because I believe in utopias but because of how dire the situation is. AGI/ASI might buy us couple of decades or more. The risk/reward calculation heavily favours pedal to the metal.

So no, T-shirt quality is not my primary concern.

12h agoHN ↗

People in poor countries have gotten massively richer over the last few decades. Especially those that participate in global trade, ie those that you could even call 'your slaves'. After all, some poor soul in North Korea who doesn't trade with you can hardly slave away to your benefit.

More specifically, people in PR China have gotten massively richer since the late 1970s. How does that square with your slavery thesis?

I might also add that if anything, goods from China have become better value for money since then. Even as their people have moved further and further away from slave status.

12h agoHN ↗

No. China is a colonial structure of extreme 1-tier cities, 2-tier cities, and the lower cities beneath them. It's called hukou... That's also why ordinary Chinese young people don't want to go down to the provinces.

People in China's first-tier cities live well and are more up to date than almost anywhere, but in the lower cities, they are not free. I usually think that popular literature reflects a country's social conditions, and even in China's xianxia, there are ranks, and people act according to those ranks. To say that all of China has become wealthy would be an overstatement, given that there are many problems starting with the migrant worker issue. Of course, China is a great power, and the wealthy programmers in first-tier cities are extraordinarily talented.

11h agoHN ↗

That's also why ordinary Chinese young people don't want to go down to the provinces.

Recently you're even starting to hear stories I thought ended with the Soviet Union. People who are literally terrified of getting on a train out of the city because they think they might never be allowed to come back.

12h agoHN ↗

Such is the nature of being part of a global supply chain, whilst living in one of the richest countries in the world.

11h agoHN ↗

Then why this supply chain hangs by a thread and progressively produces shittier and shittier results?

11h agoHN ↗

Because everyone at every step of the chain is primarily incentivised by money.

12h agoHN ↗

I think about this a lot because I try to never buy anything Chinese or low quality unless I have to.

Unfortunately, from my experience artisans aren't willing to do the work anymore, even if you pay them premium. For instance, a carpenter here in Poland that decided to be a carpenter would rather cut up pre-made cabinets to your specs than make them from scratch using wood, even if I pay them 10x.

Then, people aren't willing to pay premium for stuff. For some reason, they would rather buy 20 products that last year than 1 product that can last 20 or more.

It's a problem for me because I value quality and would be willing to pay premium, but I just can't ever find anything.

12h agoHN ↗

Spoiler alert, almost everything is made in China, including the premium stuff.

12h agoHN ↗

I definitely have to do a lot of work every time I need something, but I can often find products that aren't made in China (normally Germany).

If not, I usually just don't buy it new and just go to the thrift store. I can usually find what I need, made 30 years ago that will probably last me for the rest of my life.

11h agoHN ↗

Those things made 30 years are filled with carcinogens. the Chinese make great stuff, your opinion comes off like programmed xenophobia, lay off the twitter.

11h agoHN ↗

That's just my opinion, man. If you think that the Chinese make great stuff, buy it.

I don't have a Twitter account.

11h agoHN ↗

Most of my "smart" devices are Chinese. Huawei creates superior products than most western/korean/japanese counterparts. I would prefer everything I own is Chinese, the quality is superb.

11h agoHN ↗

Absolutely! Enjoy.

I don't buy anything that has "smart" features, either. For instance, appliances that come with an app I just immediately skip.

That might be why I'm not seeing all this superb quality.

12h agoHN ↗

There's lots of high quality Chinese stuff, too. Why do you say it as if quality and Chinese don't go together?

12h agoHN ↗

When I go to any store, the Chinese version is ALWAYS lower quality. I've yet to see the opposite.

12h agoHN ↗

Where are you going to shop? And how do you know something is the 'Chinese version'? It's not like for example Apple advertises where they assemble their products.

For a concrete example, we get very good rice varieties specifically from certain parts of China. (But here in Singapore people also really care about rice. You generally can't buy good and fresh rice in the middle of the Polish countryside for example.) And, yes, for this product the 'Chinese' variety is superior to eg generic Thai rice.

I put 'Chinese' in scare-quotes, because just like you don't just drink 'French wine' when you know what you are doing, you don't just eat 'Chinese' rice.

For a lot of tea drinking paraphernalia, the most top of the line items also come from China. Even if you are into, say, Japanese tea.

11h agoHN ↗

I either look at the label or do research beforehand. I buy from all kind of places.

I wasn't thinking of agricultural products, but rather anything manufactured. As an example, appliances made in Germany will have a cord long enough that you can actually plug into the wall, while the one that's made in China will have a useless 10-centimeter cord that would force me to use an extension.

Your mileage might vary, this is just my experience, but it's been pretty consistent for a few decades, with things going downhill in the past I'd say 5 years or so.

11h agoHN ↗

We are happy with our Miele appliances (washing machine, dryer, dish washer.) But we also have plenty of Chinese stuff that works well.

I've recently had kids, and I'm actually impressed at how much toys have improved in quality since I was a kid growing up in Germany. And, yes, most of these new toys come from China etc. By and large, they seem to be sturdier and last a lot longer, and are cheaper, too.

I'm especially impressed by the light-up shoes we bought. I guess you can blame that on general improvements in LEDs and battery technology in that specific case, maybe.

For what it's worth, I now live in Singapore, and we are very open on trade, so as a consumer you benefit from especially brutal competition.

11h agoHN ↗

Could also be that if you're in Singapore you get better stuff. It's possible that European companies pick crappy, cheaper products that they have a higher margin on to cover importing and transport. I have no idea.

11h agoHN ↗

Historically, they're lax on regulation. Hence the association with bad quality.

11h agoHN ↗

And also have the proverb, “If you can cheat, then cheat”. I guess it's just part of their culture.

11h agoHN ↗

Regulation doesn't have much to do with quality. For example, there's plenty of regulation to make food safe, but almost nothing about making your food high quality in the sense of taste and texture.

You get quality from competition and customers opening their wallets for quality.

Another example: Apple assembles some nice consumer hardware in China. Their quality doesn't depend on regulation.

10h agoHN ↗

The regulations often change the economics of production to favour improved quality/attempting to sell upmarket.

11h agoHN ↗

It's an old stereotype - between 1990 and 2010 or so, Chinese manufacturing was usually seen as of a lower quality.

This was often unfair and incorrect even then, but it's clearly mad now. Chinese products run the gamut from the lowest to the highest ends in almost every consumer field. But some people hew to old stereotypes.

11h agoHN ↗

50 years ago when I was a kid... Japan and Taiwan were known for making cheap junk. They shook the reputation.

Now I feel old - get off my lawn.

8h agoHN ↗

I'm honestly happy for Japan, Taiwan, and China. It's great that they make cool stuff.

I just wish we still did too.

4h agoHN ↗

I'm not sure where you live, but it is reasonable to bet that "we" still does.

The US manufactures more than it ever did - but the number of people working to manufacture stuff is way down (while population is way up), and so few people have visibility into what is being made. There is a lot of cool stuff made in the US. Whatever country you live in likely has a similar story.

3h agoHN ↗

I remember when "Made in Taiwan" was a punchline. Now you buy a fancy motherboard it says "designed in Taipei, Manufactured in China"

11h agoHN ↗

Unfortunately, from my experience artisans aren't willing to do the work anymore, even if you pay them premium.

"premium" ? No they've had to lower their prices because otherwise you would never even look at them in the first place (or they don't get a livable amount of work, even if you personally do pay like you say).

And the drop in prices has to come from somewhere. Quality is by far the easiest thing to skimp on.

10h agoHN ↗

Curious where your entirely 100% not-made-in-china computer and/or smartphone come from. Taiwan perhaps?

10h agoHN ↗

Not sure, it's a Google Pixel. But a smartphone would probably fall into the "unless I have to" category.

What's your point?

8h agoHN ↗

Wow defensive much? I was just curious to see if you’d found a non-Chinese phone and/or computer anywhere. Chill out man.

7h agoHN ↗

No idea what you're talking about, I just replied to your message normally

3h agoHN ↗

I don't think we read the same reply you did.

3h agoHN ↗

Its not the 90s anymore. China can make stuff, and they make most of your stuff.

12h agoHN ↗

There are economic impacts to raising quality:

1. Higher quality requires better trained technicians. That means fewer people will be able to participate due to any of missing experience, costs of training/education, and opportunity costs.

2. Higher quality generally requires third party certification, such as the CE or FCC identifiers on electronic equipment. Certification costs time and money resulting in a form exclusivity.

3. Higher quality means goods/services with increased durability, which requires fewer updates or repurchases. That is great, for the producer, if everything comes with a warranty but is bad if patching is an extra expense.

Now consider what that means for software, a fully unregulated industry. It means some form of credentials for developers instead of frameworks or tech stacks. It means paying money to third parties to validate every patch release. It also means applying a warranty to all commercially licensed software. These things would raise the price of software and eliminate most people currently employed.

12h agoHN ↗

Not to mention, it would raise the cost of Software as a Service businesses as the cost of building and maintaining software goes up, as well as the technical expertise to maintain those systems. That would have a flow-on effect of reduced market as low-medium income folks are effectively priced out of the market, no long paying for "cloud services, and so on... It would be a disaster.

12h agoHN ↗

I don't buy your list. For example, higher quality doesn't require third part certification. Reputation (and warranties) can work without third parties.

I do agree that third party certification is one possible avenue.

11h agoHN ↗

How so?

Any sort of profession that warrants high quality service requires certifications (bar exam, USMLE, PE, etc)

Same goes for products too. It’s not a reasonable solution for the consumers to perform an exhaustive research to get high quality guarantee.

I don’t find non official third party all that compelling. See Amazon marketplace as an example.

11h agoHN ↗

My local coffee shop makes excellent coffee. They don't need get a third party certification for me to to believe that.

Similarly for eg a local carpenter. Or my tailor.

The bar exam merely tells you that someone is legally allowed to be a lawyer or some such. They don't tell you, if she's any good. I don't know what USMLE or PE are.

Same goes for products too. It’s not a reasonable solution for the consumers to perform an exhaustive research to get high quality guarantee.

That's for the consumer to decide, isn't it? And consumer can use third party certification, if they want to, sure. (Or if they are required to do so by regulation.)

11h agoHN ↗

I don't know how it is in your country but carpenters are required to be trained and to insure their works for a decade in France, for instance.

11h agoHN ↗

Actually they do. Local coffee shops fall under the regulation of local food inspectors just like restaurants.

10h agoHN ↗

That doesn't say anything about quality, except for "should not kill you or give you a disease". What shopper would be satisfied with the bare minimum of the minimum, no matter what they are buying?

9h agoHN ↗

I think you misunderstand quality versus competition. The purpose of regulation is to impose a minimum baseline of quality.

Software does not have regulation. In many areas of software we force shit quality on the users and just expect them to take it without complaint as a common practice. Then we as developers, like entitled children, completely rage the moment anyone casts light on this insanity.

10h agoHN ↗

I think reputation and warranties are insufficient. While building a reputation may be expensive, destroying a reputation can be profitable (in the short term). Warranties can also be made less effective by making the buyer spend excessive time and effort to enforce the warranty. The company sets the terms and effectively their interpretation, so after two years of waiting, nudging, waiting, complaining, waiting, threatening, and waiting one finally gets an "equivalent value" replacement (and the warranty clock was running during that time).

The company might also go bankrupt with much of its profits having gone to owners and decision makers who are not bound to honor the warranty.

12h agoHN ↗

As far as I can see the linked report does not mention software at all. It is all about physical products.

11h agoHN ↗

I don't think the idea of circular economy, where goods are produced with high manufacturing quality standards, applies to software. In the sense that producing high quality physical goods may not be beneficial for the producer. But producing high quality software is rarely not beneficial for the developer, specially in the long term.

Maybe idea could be maybe applied to the offering of long-term technical support and backwards-compatibility (in terms of durability of the software) and open source (in terms of reusability of the software).

10h agoHN ↗

One of the greatest challenges for software as an industry is for the developers to consider the role of the user. In my 20 years of doing this rarely have I seen a developer advocate for the users over themselves. Instead the developer imposes themselves as the primary user and the actual users as a secondary class. This is where most tech stacks and design decisions come in at every step.

I can also remember when I worked at Travelocity a million years ago and they actively tried to fight this insanity with exhaustive A/B testing.

11h agoHN ↗

"Now consider what that means for software, a fully unregulated industry. It means some form of credentials…"

So what! Until the 20th Century pharmaceuticals/medicines were unregulated (eg: buy laudanum (opium) anywhere without regs and instructions said it was fine to give it to kids). After deaths, disasters and addiction regulations tightened—especially so after birth defects and thalidomide. Now the industry is tightly regulated.

Right, it took over one hundred years for pharma to be regulated. So be it for software. It's time the Wild West came to an end.

There'll always be whingers along the way, especially if they stand to lose profits. The "Good Times" for the software industry ought to be over because consumers are no longer benefiting in the way they should. Want a quintessential example of 'junk' software: Windows 11.

11h agoHN ↗

Existing regulations should cover software in their respective industries. Outside of that what you are asking for is simply onerous and isn't something that can be regulated in a meaningful manner.

We've already had opensource projects threatened by the age-check legality nonsense (which cannot be enforced). If you regulate what features can/can't be in an OS you will end up negatively affecting opensource and/or hobbyists which will give the consumer less choice.

The only reason we have an actual alternative to Windows is because people create their own Linux distros and software around it.

3h agoHN ↗

That's fine; as I've often repeated, we don't necessarily need tight(er) regulations but sophisticated and intelligent ones.

11h agoHN ↗

I think all three of these points, but especially the first two are rather speculative; I don't personally believe they hold, though I can't be sure.

Most quality defects I see are ultimately down to culture, not training and certainly not certification. Getting to excellent quality simply does not require great training nor rigorous certification, and I'm not even sure it really benefits from either all that much. But what it does require is a culture of chasing down all the avoidable risks, to fix not just the immediate bug, but also the process that allowed it to come to be, to pre-emptively look for whole classes of bugs or misfeatures seriously, and to always look deeper than for underlying causes or interactions (i.e. take the 5-why's game seriously).

It's perhaps almost a trope by this point, but it's still a great reminder and example - sqlite. About a month ago Richard Hipp, one of the primary authors, gave a great presentation "Reliability Lessons From SQLite" (https://youtu.be/V_qzqY1bb7I) - and notably, I'm not seeing even _echos_ of training and certification in their clearly world-class process. I don't think you can even seriously claim it's all that expensive, if you consider how tiny that team is, and yet how much they've achieved.

If larger organizations fail to achieve high quality - well, _why?_ It's not due to lack of training, certifications or smart people. Perhaps its intrinsic about larger for-profit corporations, but I suspect we could do better with better incentives, and a more serious attitude about dealing with mis-aligned incentives throughout our culture. Is it really a flaw for a corporation to prioritize short term cost reduction even over long term self-harm if that's what they're judged by? Is it a flaw for a profit seeking corporation to largely ignore costs their low quality imposes on others? Is it a flaw for a for-profit organization to take huge risks when the upside is unbounded but the downside is mere bankruptcy without any further liability?

I don't know how to solve these problems, and don't want to claim it's even remotely reasonable to throw out the capitalist baby with the corporate bathwater, but surely we can do better than the status quo even without a revolution. Misaligned incentives and tragedies of the commons aren't new issues, nor ones without potential mitigations. We're just choosing to ignore those inefficiencies, and have for decades. And at this point, even small changes in incentives might have truly wrenching consequences; the ingrained and by now deeply embedded carelessness in our huge software and other engineering stack is corroded at every level.

TLDR: I don't have the answer, but I'm pretty positive it's not an issue of cost, training or certification.

7h agoHN ↗

This looks quite interesting; thanks for sharing.

A related concept is Jugaad - https://en.wikipedia.org/wiki/Jugaad Often interpreted as "good enough" with no connection to Quality at all. Even when the context/environment changes to afford better quality (both manufacturing and cost) quality is never pursued unless mandated by National/ISO standards etc.

One way to maybe understand this is through Robert Axelrod's books; The Evolution of Cooperation - https://en.wikipedia.org/wiki/The_Evolution_of_Cooperation and The Complexity of Cooperation - https://en.wikipedia.org/wiki/The_Complexity_of_Cooperation

But the actors are never fully rational, there is always a clique which manipulates/influences and therefore there is never a "fair" market. Human motivations and behaviour are always the key and so you need Behavioral Game Theory - https://en.wikipedia.org/wiki/Behavioral_game_theory (see book of the same name by Colin Camerer)

Finally, Nassim Taleb's ideas are also very relevant here. Markets work on "Trial and Error" and "Chance", there is no "fair/efficient invisible guiding hand" but only a guiding hand by cliques which have no "skin in the game" when it comes to downsides and "asymmetric risk" benefiting corporate capitalism. But the system as a whole functions because it is somewhat "Antifragile" i.e. the chaotic interactions and successes/failures within the system somehow strengthens the whole.

12h agoHN ↗

Thank god for the little norwegians living in their utopian bubble

12h agoHN ↗

It would be nice if quality became a standard, but the problem is that the world has become too complex. On top of that, I think the disappearance of friction is a big part of it.

In the past, if a garment factory was located in a certain country and the quality was poor, it was often directly tied to that country's reputation. But as the world began to lose friction and entered the era of globalization, much of the work was passed down to subcontractors, and the big problem is that consumer complaints don't get passed down to the subcontractors either.

And within this structure, multiple subcontractors can't survive; as subcontractors grow, they begin to centralize into one. In such a structure, it's not that the original contractor controls the brand quality of the subcontractor. Rather, the subcontractor that has grown huge begins to control the quality ceiling of the entire market.

On top of that, for a company to sustain continuous growth, a given product must not last too long, right? Because a product that can be used for 20 or 30 years means people won't have to buy that product line again.

12h agoHN ↗

Its funny to watch a bunch of Americans who have the worst possible tastes, standards and expectations commenting negatively on a Norwegian Org's article about why we need higher standards.

Guy's its possible not to live in a world of slop, you know that right? You don't have to turn the world into a glorified Walmart.

11h agoHN ↗

"European tries not to repeat hackneyed clichés about Americans for 30 Seconds: Challenge level impossible"

2h agoHN ↗

If those were merely "clichés" you wouldn't feel insecure enough to make a throwaway account to say so.

5h agoHN ↗

Where do you live? Somewhere with "taste", I imagine? Please tell us.

12h agoHN ↗

With sufficient competition, the incentives of companies would change if consumers would be willing to rent instead of owning products. Then planned obsolescence is not to their benefit.

11h agoHN ↗

...some kind of subscription as a service model? looks up dramatically

11h agoHN ↗

Why would planned obsolescence not be to their benefit in a world where things are rented?

You still renting the old Xbox? Try renting this new Xbox instead, the verification cans come in additional flavors!

11h agoHN ↗

That would apply more to things like a washing machine or microwave - things that don't become obsolete quickly.

11h agoHN ↗

I do think our consumer rights in Norway help a bit on this (the article is a page to the consumer agency here). We have 5 years mandated "warranty" on almost all purchases. Which means selling a cheap blender that breaks after two years, you as a shop/producer/importer have to eat the cost to provide a new one if it happens. Which means that the chance of something breaking becomes priced in, so you can't really get away with selling something flimsy a bit cheaper to trick the consumer.

11h agoHN ↗

5 years is great, but I'm sure in Norway they advertise "no flip" / "no turn" / "single-sided" mattresses as a feature too ;)

11h agoHN ↗

Most cars are rented nowadays and they are less durable than ever. It's better for the manufacturer to lease and then get you to upgrade periodically to keep you as a novelty-seeking consumer.

Long warranty is better as there is no other incentive who has to pay if the product breaks down. Cars should have a 7 years warranty by default for instance.

10h agoHN ↗

Aren’t newer cars more reliable than older ones? Back in the day it was a feat to get a 200000 km car and these days it’s like not that big a deal.

I wouldn’t really know, I’ve only used car share for the past 10 years shrug

10h agoHN ↗

well, if you religiously maintain the car, it was easy even back then. The dirty secret is keeping rust out of the car - in the winter, regularly wash it to avoid salt ingress, and generally store it in a dry (both physical and humidity) garage, to routinely change engine and transmission fluids and to only run good quality fuel.

Oh, and don't subject your car to constant short start-stop cycles (i.e. drives of less than half an hour), warm up the car prior flooring the gas pedal on a highway, and for turbocharged cars, take it easy on the last 5 minutes so the hot side of the turbo can cool down.

Ignoring any of that can kill modern cars just as fast as it could kill old cars. Even electrical cars need their love - don't always go for the HVDC charger, use trickle AC chargers instead whenever you can, and look what needs lubrication and maintain that (e.g. transmissions).

8h agoHN ↗

Oh, and don't subject your car to constant short start-stop cycles (i.e. drives of less than half an hour)

So if my commute is only 20 minutes I shouldn’t own a car? :)

2h agoHN ↗

At the very least, halve all service intervals, especially for engine and transmission oil. Go for an oil designed for heavy start-stop load, usually on the 5W or even 0W side, but be cautious, it must carry the manufacturer permit as well.

Also add fuel additives designed to clean up injectors every few months on a fresh full tank of the highest quality fuel you can get.

If it's a diesel, regularly go for a highway ride at sustained high speed and load for at least an hour or two to cause the DPF to enter soot burnoff mode.

Depending on that being legal where you live, code out the stop-and-go functionality as well. Yes, it saves fuel especially in typical commuter cars, but it seriously impacts engine life as well.

And for the love of god be proactive in driving if you can. If you know your traffic lights, let go of the brake five seconds before you get green, if you can estimate when your red phase is over. That way your engine can start and have a few seconds to build oil pressure before you command load from it. The way most people go - go off the brakes when they get green and then kick the gas pedal - is extremely damaging.

A final note for commuters: if you must go with an ICE powered commuter vehicle - use a small engine. A 60 HP engine is more than enough, and it will warm up and get to optimal temperature much faster and stay in that temperature range for much longer. A 300 HP engine? That thing is built to endure much, much more load - it won't get properly warmed up even on a longer commute, much less on a short commute.

10h agoHN ↗

We have reached a point where it's possible to make a car that lasts 200,000 km reliably, but the economic incentives are to make a car that people want to upgrade every few years. The ability and incentives are hugely misaligned.

My goto example for this is Hilti powertools. They can (and have) made some of the best tools in the game, but they now make most of their money from companies going the "fleet" option, where, for a monthly fee, tools can be replaced almost immediately when they fail. The result of this is tools that work brilliantly for a short time but are non-field-repairable, and aren't really designed to last any more.

Economic incentives beat engineering ability.

9h agoHN ↗

Cars and motorcycles have massively increased in quality compared to before. You can't fix them yourself as easily as before, but also you won't have to.

And this fact nukes most of the arguments made in this thread and in the article. Vehicles have become better because everybody who is going to buy a new or used vehicle will do very diligent research among their contacts to know which brands and models are reliable and which aren't. It's the free market and care of reputation in action.

11h agoHN ↗

Planned obsolescence is absolutely to the benefit of corporations if those goods are being rented. Non-durable goods are inherently profitable to rent out at above the cost of outright ownership, because then the companies involved can double dip on the consumers paying the costs of producing the good as well as claiming depreciation on the good the company still technically owns. It's a similar concept to why owning durable goods and renting them out to consumers is so viable.

I imagine you're looking at it from the avenue of "if those goods last longer, they can be rented for longer", but having to manage and store more durable goods after consumers have moved on to newer and better things is a considerable cost. A good that has to be returned is often better discarded, from the company's point of view.

11h agoHN ↗

I personally see two effects that are very detrimental here:

1) "Quality brands", where you pay a premium to get high quality/durability products, are economically incentivized to "sell-out" (cash in the brand name by producing as cheaply as possible). This is because customers take some time to catch on, and short-term financials are too often more important than anything else.

2) Increasing trend towards no-name products (or ephemeral brands). This means that producers can sell cheap trash with no drawback whatsoever; slightly more expensive quality products become unmarketable because every customer will assume you're just trying to sell them the same cheapest shit for more.

I used to think that brand products were a universal money waste for suckers, but now I think they can be a very valuable mechanism.

What would really help in my view though is to force companies to stick with their brand, to incentivize them to invest into it and to make "cashing out" on good brands a universally bad decision.

11h agoHN ↗

Also it doesn't even matter if the rare company making a high quality product long enough to get a positive brand rep is incentivized to sell out (although I don't disagree with you that is a pressure to act in short term interests) thanks to this great thing called: private equity!

11h agoHN ↗

"cashing out" on good brands a universally bad decision.

For the company yes, not for the executive bonuses.

It is quite notable how the long-lasting companies that are household names somehow managed to resist this urge. Most of them are private.

People need to compartmentalize things in order to make sense of the universe, but doing so for companies (and governments) is just counterproductive.

Whenever you think about a company to draw any good conclusions you always need to think about all the people who work there, from the factory worker to the executive.

11h agoHN ↗

Quality brands are economically incentivized to sell-out [...] because customers take some time to catch on, and short-term financials are too often more important

That probably happens a lot, but there's another mechanism by which it could happen, that requires no malice: the brand gets a quality reputation, which increases demand for its products, and they are unable to produce quality products at the rate needed to satisfy that demand. Then it's easy to reason that it'd be a net benefit for everyone to loosen the quality requirements a tiny bit, in order to satisfy the demand of more customers. People used to the quality will barely notice any difference, and then twice as many people can get that experience.

That works once, but when applied again, and again, and again, and again it becomes a problem, even with zero ill intent.

10h agoHN ↗

That sounds implausible. For a premium brand the marginal unit should be comfortably profitable, so they will have the resources to saturate the market at exponential speed purely from their unit economics. The somewhat theatrical lines outside the store aside, Apple has never had a strategic problem meeting the demand for Apple computers.

It seems a lot more likely that you get executives who come in and believe that narratives beat reality, there are a lot of people like that in the world. They are the sort who will abandon the reality of quality because that costs money then get confused when the narrative catches up. Or you get an idiot who is data-driven and detects that there is no immediate change in sales when they compromise on quality so they conclude that quality isn't valued by consumers. No malice, just a lack of strategic thinking.

8h agoHN ↗

For many, the most constraining resource is time. And you can't buy that. It takes years to spin up a new factory and production line and then transfer the implicit knowledge from your initial production line that provides the quality in the first place.

3h agoHN ↗

Apple has never had a strategic problem meeting the demand for Apple computers.

The business that had those problems didn't become Apple.

10h agoHN ↗

Once they reach the limit of demand, then there's nothing more to be made in that price category, so they get more by selling out and lowering quality and price.

We're going through massive global depopulation in the entire industrialized world. There are no new customers coming and sales will naturally trend down because of human extermination. Once everybody has an electric shaver, then you know that the next generation of customers is half the size or less. Unless you can make people grow their beards and hair faster, then there isn't going to be any demand among people who can afford a quality product. You have to start targeting the very poor, and thus lower production costs.

8h agoHN ↗

Or you could just be happy to have a profitable company that makes money consistently. Shavers don't last for ever and new people grow up every day. You could also just launch a new product line that's cheaper without compromising the existing ones.

But nooo we need infinite growth which is impossible so let's run the company into the ground for some more growth before our shit decisions catch up to us and stock price plummets.

6h agoHN ↗

If your customer base is declining, your company isn't making money consistently. Revenues and profits will decline accordingly.

4h agoHN ↗

Then you scale back a bit and keep making consistent money, just a bit less. The only way things go completely to shit is when you enshittify your product and nobody wants it any more.

Or you could expand to other markets, lots of options that don't require making your products worse.

3h agoHN ↗

Markets outside the industrialized world don't have the purchasing power for quality products from the industrialized world. That's why you have to reduce quality to reduce price if you want to sell consumer goods to them. Or wind down your operations. But who would want to wind down their operations?

1h agoHN ↗

Or the company is grown in an organic way that leads to lower but stable demand.

11h agoHN ↗

is to force companies to stick with their brand

Punishment is never a good long term solution. Because punishment is related to revenge. And revenge reinforces the punishment - but on the other side.

Perhaps questioning the underlying assumptions we make about products, money and capitalism is an alternative approach:

- money is just a means, not an end. Allowing faceless investors to pump money into brands and then have them force companies to turn a profit at any price (i.e. by decreased quality at higher prices - it's a brand after all). The euphemism for this is "increasing shareholder value". The only value being increased is money.

- why does advertising build on our fears of being "different" (not belonging to our assumed peer group) or "not being happy" (if you buy this product, you'll be as happy as the person shown here in the advertising). Or missing out on something. The euphemism here is "increasing brand awareness". They that shout the loudness will remain memorable.

- why has everything and everyone become a product to be sold and repackage to fit into the latest trends. Intelligence is now also become a product in the form of AI with folks outsourcing their intelligence to a machine "oh AI can do this better than I could so I won't even bother".

Unfortunately we make too many assumptions that it has to be this way. Science and nature have yet found the unifying law of capitalism or brandism, let allow law of influencism.

So until the next bubble bursts and much time is spent saving large bloated inefficient corporations from bankruptcy because interested parties have their fingers in the pie, the game will continue.

The whole thing is becoming a giant game of monopoly with no end. At least monopoly eventually ends with the winner gloating over their success and everyone else quietly walking away.

10h agoHN ↗

And to add a layer to the AI example that almost circles back to the original issue: there is a financial/time incentive to rationalize “it will do it better,” because it means you don’t have to do it at all yet you theoretically profit

2h agoHN ↗

I see "quality brands" as a potential way to avoid knowing yourself stuff about what you buy. In itself, outsourcing one's expertise about a product might be the root cause of the detrimental effects you mention.

As an example: I was once shopping with someone that had experience in fashion. While I don't remember all the details, with one look/touch the person could tell and explain if something was poor or high quality, while to me it all looked mostly the same. Based on that experience, I now I mostly stick to checking the material, and avoid plastics which seem to show a tendency for low quality across the board.

I do agree that it requires effort to know stuff about things, but when I see people that go like "oh, I need X, will pick the first X that shows up on Amazon", I am less amazed we get crappy quality for lots of products.

2h agoHN ↗

clothing is a particularly nasty one. "brand" is sometimes inversely proportional to quality within clothing. Price and quality is just completely random.

Checking stitch length, stitch type, fabric feel, fabric composition, any known supplier information about cotton staple and origin of production, construction complexity.

It's alot of work to keep on top of.

I read an article once about how levi slightly vary the fabric and button quality between cities and countries under the same name (and quality binning); optimising cost to consumer tolerance. And Levi is a brand marketing themselves for quality and legacy pride.

2h agoHN ↗

I've heard the ratings on Amazon can make or break you, so I think most people are at least trying to get quality by taking the ratings into account.

1h agoHN ↗

The ratings are hilariously gamed. Vendors will use coupons and discounts to get you to leave a positive review, while negative reviews are often reported off the site or the submitter is hounded by the vendor.

I do know that people use these ratings when making decisions, but the correlation to quality is fuzzy, at best. I can't imagine people will continue trusting these ratings forever.

1h agoHN ↗

Something I've noticed is every maybe 3-4 years there's a new "hot person athleisure" brand that appears, prices at a premium, bombards social media, drapes every single person you see running outside in your city in full sets from it, before getting turned out and replaced by basically the same exact thing with a different name.

So they've gotten quite good at the pump n dump of getting everyone in the spin class on some new $300 polyester outfit every two weeks. It is probably brutally formulaic how refined the playbook is for these sorts of companies.

11h agoHN ↗

I agree with this. It's curious that we always talk about "things used to last forever and weren't only made by corporations chasing infinite growth", when those things are often still available, but are almost invisible because we now discover everything through social media or SEO.

You can find great-quality, long-lasting products at great prices (great price doesn't equal cheap, but great for what you get).

I use capable LLMs on high reasoning to run a prompt like this:

"I want to buy a high-quality [category] that will/has/can [requirements here]. I do not want to pay for a brand name that doesn't improve.

Start by finding manufacturing clusters in [region of the world, e.g. Europe] where [category] is made, then find the businesses making [category] in that cluster that I can buy from.

Normal online stores are okay, but also try non-obvious avenues:

-local business registers -stores that may only be available in the local language -factories that sell samples directly" -cooperatives that sell products from multiple local manufacturers

(I modify this prompt, but it's the skeleton)

To verify a given product/brand/store, a great follow-up prompt has been:

"Now find me big brands offering a product of similar quality (ideally measured by objective characteristics) and show me how much it is vs. [store name here]"

This has showed me incredible finds. It's become how I buy most things that go beyond basic trinkets, and I often pay less for far higher quality.

11h agoHN ↗

The answer is competition. Quality declines when companies no longer have to meaningful compete in the marketplace. The only other solution is regulation and force quality through punishment for noncompliance. Competition works better.

11h agoHN ↗

Competition partially causes this though. When you have 100 brands selling the same thing it became a race to the lowest price.

10h agoHN ↗

My experience is competition invokes two races happening at the same time, one for lowest price and one for highest quality. You can get a cheap car or really high quality car. Same goes for clothes, restaurants, basically anything where there is lots of market choices and competition.

5h agoHN ↗

An Audi typically requires more maintenance and repair than a Toyota though. You’re not paying for quality (as in durability/longevity)

5h agoHN ↗

That doesn't make any sense. The most expensive cars are also the least reliable. Rich people have multiple cars so when the Bentley has an electrical glitch they just drive the Porsche.

4h agoHN ↗

Quality means different things to different people. But the fact that Bentleys and Porsche exist support that case that not everything in a competitive markets drives things to the lowest cost product.

3h agoHN ↗

Exactly. The whole notion of "quality" is so subjective that it never was and never can be a norm.

1h agoHN ↗

At the end of the day, people still end up sucking it up and buying it, so the market can only be so efficient. Every hobby I've had, all sorts of different stuff only anchored in the fact you have to buy gear, the common theme is everyone is constantly pissed off at the companies making the gear. It is very much an abusive relationship.

1h agoHN ↗

The upper end of a lot of these product categories is often populated with overpriced junk that's popular for conspicuous consumption reasons. Clothing is the prime example, but a lot of modern fine dining is also trash (who actually enjoys eating flavoured foam?). So there's actually three races: lowest price, highest quality, and highest brand value.

11h agoHN ↗

I think what people associate with "quality" is vastly different from each other.

For example I believe there is a deeper quality that cannot be easily found in a more quality product. Quality can be expressed in many ways and felt throughout the life. But people don't care for that.

They mostly care for cheap and good enough. I don't want to attack that way of life its simply one with tradeoffs like a life with more quality.

More quality can mean more expensive, the need to engage with something a bit more, etc.

Leibl famously needed over 3 months to just draw the hands of one model for "Three Women in Church" it certainly has some quality to it.

In the modern world seldom you will find one that wants to pay for such work or even spending 3 months of work on painting hands.

11h agoHN ↗

Quality was never the norm: cheap always beat quality with a hand tied behind his back!

Western working class has spent decades complaining about cheap imports from China... while feeding that market with their own money.

Western frequent fliers keep reminiscing about the grandiose pre-deregulation era or air travel, but cry a river when their low-cost carrier of choice actually enforces the limit on cabin baggage.

Everybody hates ads, but no-one is willing to pay a penny for a service they use daily.

10h agoHN ↗

Even this site on mobile has issues with unnecessary horizontal scroll.

5h agoHN ↗

Even if you don't buy from China directly, you can't prevent local brands outsourcing their production, because all of them do It.

1h agoHN ↗

This is entirely untrue. Almost anywhere you live in the U.S. you can find local brands with local production.

45m agoHN ↗

And the local production is an assembly of something really made in china.

2h agoHN ↗

For product quality and ads, 90% of the time you don't really have options. For the former, it's so hard to figure out which product is 15% more expensive because it reinforces the weak points and lasts 3x as long. For the latter, YouTube premium is great but I can't get anything like it for banner ads. Most sites have mandatory ads and almost all the rest want dollars to turn off pennies worth of ads.

36m agoHN ↗

The only time I ever see ads are at the cinema. I see people talking about them but I have been out of the loop for well over a decade.

No adverts on Netflix, bbc, Disney, YouTube, paramount, Spotify. I cancelled Amazon because they added adverts.

1h agoHN ↗

It isn't like this behavior is inherent to westerners. Everyone would prefer to save money and have better service.

1h agoHN ↗

I don't think it is true, that no one wants to pay a penny for services they use. I know at least one counter example, because I pay for search (Kagi), LLM usage (Kagi assistant), VPN, and support various good causes and content creators.

But I think your point is the vast majority, and that point probably stands, and indeed is a huge problem.

1h agoHN ↗

Everybody hates ads, but no-one is willing to pay a penny for a service they use daily.

I wish they would price the service commensurate to what they earn with ads.

My ad watching gives them a few cents, and yet they want $8.99 for a month or some gems.

1h agoHN ↗

You're experiencing market segmentation. You won't pay $8.99 a month, so you don't get an ad-free product like the people who will pay. The service would rather get less than $8.99 from you than nothing, so you get ads.

35m agoHN ↗

“My ad watching gives them a few cents”

I don’t think this is remotely true for most major ad-tech services.

For U.S. users, Google and Meta average several hundred dollars of annual ad revenue each. To replace their ad revenue you would need to charge ~$30+ a month for the service.

46m agoHN ↗

Everybody hates ads, but no-one is willing to pay a penny for a service they use daily.

Because paying a penny won't prevent ads or tracking.

30m agoHN ↗

Really?!

Yes, let's blame the working class for spending money on Chinese goods after their jobs were offshored and their spending power was decreased.

10h agoHN ↗

One big problem is that prices are easy to compare, while quality is not.

I recently bought a tub that was advertised as stainless steel on Amazon. I was suspicious but decided to take a chance. Turns out it is galvanized, not stainless. I’m not sure the average person knows the difference. To be charitable, perhaps that’s even why the listing advertised it that way. But the difference matters significantly in terms of performance and quality, especially for certain kinds of products and use cases.

There’s no “sort by quality, best to worst” system like there is for price. No “genuine stainless only” filter. You just have to know certain things.

Shopping in person obviously helps, but you still have to know what to look for. Refrigerators are a good example of this. Most people shop for them in person, yet it’s not at all obvious whether model A or model B will last longer. You can try to use price as a proxy for quality, but the more expensive refrigerators are actually more likely to fail years earlier because of the added component complexity. They’re basically banking on the fact that you don’t know how to read a wiring diagram.

To combat that, lots of people turn to YouTube or reviews to figure out quality. And sure, you can find some good sources that will tell you that top freezers will last longer than a French door model at basically any price, and they might even explain why. But all of those platforms are muddied with perverse incentives, affiliate programs, sponsorships, etc. Again, not always obvious.

We need to make quality obvious. We need to make it comparable, sortable, filtrable, and guaranteed. Poor design needs to be a valid reason to return an item. Manufacturers should be required to label products with an estimated lifespan. Give tax breaks or other incentives to products that include a warranty for its full lifespan.

We have to figure out how to improve the efficiency of making high quality goods, so that everything doesn’t just get more expensive. There should be a public database of the best known designs and techniques for making long lasting items. Patents that relate to longevity could be given extra time to encourage research, but then after, say, 3 years there could be a requirement to license the technology so that it can go mainstream.

This doesn’t solve everything. Some products need more specific approaches. Food quality is a problem. Housing needs to be both more affordable and higher quality. But I think with enough changes to incentives, the culture could shift towards seeing the value in making things well.

9h agoHN ↗

I finally subscribed to consumer reports. It is the only independent place we can trust for that information. However they only review a subset of the things I want to buy.

5h agoHN ↗

Independent, non-profit, probably just two of the factors. They don't allow ads or ranking either. I don't think they've steered me wrong.

4h agoHN ↗

More like who else can I trust at all? By default I trust them the most because everybody else I can find is too obviously a sell out and so the bar is low.

Note that everybody else I can find is very different from everybody else. Someone else linked rtings - I'd never heard of them before they were not in the running. There are probably many many others that are trust worthy - but all search engines will find is obvious sell outs.

4h agoHN ↗

I think it's interesting that very often the best rated one is typically not the most expensive (nor the cheapest for that matter).

4h agoHN ↗

The more interesting part is to read the full detailed reviews on why they choose that. Often the most expensive or second most expensive has some useful features that they decide are not worth the cost but I do.

I have long thought they place too much emphasis on low cost over other factors, but the fact that I can get a useful review to make informed decisions is important.

4h agoHN ↗

Pretty sure they have a "best" (top of the list) and a "best value" IIRC. So you are interested in the best, but even it is often not the most expensive. OK, i didn't do any statistics, but that seemed to be typical.

4h agoHN ↗

There's also rtings[1]. They test consumer products and seem to try to keep their methodology transparent and consistent.

A lot of the data they produce is paywalled, but that's alright. They don't have advertising and they buy the products that they review. Someone has to keep the lights on and put food on their tables.

[1]: https://rtings.com

5h agoHN ↗

This is a false pretense. Quality was never the norm.

What is no longer the norm is getting first-hand experience with a product before you buy it. Everything comes in the mail and it's a surprise to the consumer after they buy it. That's nuts!

5h agoHN ↗

Seriously. Did this person never have to fix relatives' IE6?

4h agoHN ↗

Careful, this is going to hurt a lot of feelings.

4h agoHN ↗

Tech workers in the US are probably around 90-99 percentile wage. Take something where the quality is well known and measurable, and can be purchased for extra money. How often do you fly first class, or even pay 10-20% extra to have more legroom, early boarding or a more convenient flight times versus picking the cheapest option that you can make work?

People will demonstrably shop primarily on price no matter what... The producers respond to that.

4h agoHN ↗

Ikea compressed wood dresser = $125. Proper oak dresser = $5000 . What consumer is capable and willing to make that trade off.

Much of that cost is because we nuked the American timber industry ?

Appealing to the fabricators (or even consumers) who are 4-8 degrees downstream of this policy will get you nowhere.

2h agoHN ↗

Was there a time when an oak dresser was much cheaper in inflation adjusted dollars?

Furniture that lasts forever is an anti-feature for some. They want to change their furnishings about as often as cheap furniture lasts anyway. I mostly buy quality furniture, but sometimes I don't know what I really want and Ikea and Wayfair are great for that. Cheap enough to donate after I decide what quality piece I really want.

2h agoHN ↗

yes.

And you're reversing cause and effect. Do the consumers prefer a disposable lifestyle or is that a cope?

2h agoHN ↗

There might not be any trade-off in your example. You're assuming that a solid wood piece of furniture is superior to the flatpack alternative and you can't really say that without knowing what the consumer needs.

I have a little Ikea Lack table that holds my printer. I paid less than $10 for the table and I don't even think it's wood (cardboard maybe?). It's getting close to 20 years old and is in great shape.

2h agoHN ↗

"there's no aesthetic difference between this beautiful portrait and the contemporary pile of trash in the corner"

2h agoHN ↗

Not sure who you are quoting...

Of course there's an aesthetic difference.

2h agoHN ↗

That’s one of the tradeoffs. And an undervalued one.

1h agoHN ↗

Absolutely. And it’s a trade off that doesn’t necessarily go against Ikea. Frankly, I think it’s one of the top reasons people choose Ikea furniture.

One of the genius things Ikea did was have little staged rooms in their store. They do a great job of these and lots of them look like rooms I’d want to spend time in. You see how that various pieces can be combined into something very attractive.

3h agoHN ↗

Consumers, fundamentally, care about two things:

* Price

* Features

Those are tangible, obvious things. They are not subtle. They do not take months or years to discover or become obvious. They are (mostly) not vague or ambiguous. Does this car have lane assist? Yes or no. Will this car last me 20 years? ...maybe? That's a very hard question to answer. It's messy and complicated and has a lot of clauses to it.

So, consumers buy whatever is the cheapest available with the features they want, or the most feature-rich they can with their budget.

This demand forces manufacturers to respond. They find a way to cram more functionality in, at a cheaper price. If they don't, they will simply get eaten up by those who do, overseas or otherwise.

You can say you want quality and reliability all you want - it changes nothing. At the end of the day, the vast majority keep voting with their wallet - and they want CHEAP.

3h agoHN ↗

Consumers, fundamentally, care about two things: * Price * Features

Consumers also care about accessibility. It doesn't matter to me if product X is amazing and affordable if I can't find it in any store anywhere near me or if amazon never shows it in search results because all they want to push is amazon basics and products made by FSLHVHSLR

If no company anywhere sells what I want, then I have no choice but to compromise and today there is a whole lot of compromising going on. Companies are more interested in selling what is most profitable to them, not what consumers actually want. Very often consumers are forced to buy what little is offered to them. The consumer "voting with their wallet" will always lose when companies also vote with theirs because theirs is much much bigger.

3h agoHN ↗

Is it easy? What if an organization avoids liability through shell companies and financial engineering?

"The company managing your warranty was acquired by Foobar Inc and their sole building burned down destroying all records. We apologize for the inconvenience."

3h agoHN ↗

That's what bonds are for. US customs requires prepaid bonds for other things. Importers who don't have enough assets would have to post a bond to cover repairs for the product. They get it back at 10 years.

1h agoHN ↗

A way to get the right to repair for the rest of the world.

Apple/MS/Google would have to keep their products working for 10 years.

3h agoHN ↗

When most fortune 500 companies burned brand-goodwill to sell disposable versions of products, it is credulous to believe all problems are external. =3

2h agoHN ↗

Well there is the option to make Amazon responsible for what they sell...

3h agoHN ↗

HN hivemind is temperamental.

Trump: Tariffs. HN: IMPORT ALL THE THINGS.

HN: Quality sucks. Also HN: TARIFFS!

2h agoHN ↗

Alternative hypothesis.. Its not a hive mind and different factions vocalize their different opinions at different times in different places.

2h agoHN ↗

You know, it's possible to be of the opinion that tariffs might be good in some cases, but bad in others?

2h agoHN ↗

That's not even something the average person would call a tariff. I don't know why they used the word.

2h agoHN ↗

HN quite famously has more than one person posting to it.

2h agoHN ↗

Comment is unrelated to the link, except that both have the word "Warranty".

3h agoHN ↗

Enshittification is definitely real, but let's not look at the past with rose-colored glasses. A lot of things you can buy today are vastly superior to things available 50 years ago.

It used to be remarkable to drive a car 100k miles without major repairs. Volvo dealerships in the 80's and 90's would give you a badge at 100k milestones to advertise how reliable their cars were compared to others.

Anything tech related is just light years ahead of what it used to be, and for far cheaper. 65"+ OLED TVs for less than a couple grand are pretty much science fiction come to life. Gaming consoles are super-computers compared to an NES.

For many appliances, if you pay an inflation-adjusted cost for what a 1980's family would pay you can get something that will last forever. Last year I bought a commercial microwave for about $300 that has a single dial, hardly any features, and likely will last longer than the first microwave my family owned and also paid ~$300 for. Adjusting for inflation my new microwave is vastly better and cheaper than my childhood one.

I play guitar - in 1954 a new Stratocaster sold for $249, which is about $3k in today's dollars. And $249 today will get you a guitar that's easily as good as most 1954 Strats. If you spend the inflation-adjusted equivalent you're in ultra-luxury territory.

Want good furniture? That's ALWAYS been expensive, but you'd typically buy a table for the equivalent of $5k in today's dollars and expect it to last a lifetime. You can spend $5k on real wood furniture today, but nobody does.

Housing materials are much better and cheaper with the possible exception of copper pipes and anything made of real wood. Certainly builders of McMansions are cutting corners at every opportunity, but if you do your own building/finishing these days a lot of materials are available that will outlast their 1980's equivalent, and the cheap options are better.

I think a lot of this is a lack of perspective - everyone wants better things but nobody actually wants to pay for it.

2h agoHN ↗

I think a lot of this is a lack of perspective - everyone wants better things but nobody actually wants to pay for it.

I think that's part of it, but I also think it's largely an issue of information asymmetry. Brands used to be a proxy for quality, and price could also be a proxy for quality, but that is no longer the case. That means it takes significantly more effort to research a product category to find a good product and people don't want to expend that effort. I am one of those weird people that enjoys that research, so I'm often the one people in my friend group ask for product recommendations because they are more than happy to spend the money, just not the time.

It's a discovery problem at the end of the day. When all the existing indicators become unreliable and advertising is inundated with scams and frauds, there's no way for good products to connect to good customers, so /everyone/ suffers.

3h agoHN ↗

The main problem is that most business are run by people who have no believe at all that you could run a successful company without tricking people into buying your product. That means they don't even try. The rare exception are companies where rhe founder is e.g. a principled engineer, or some German family business that does nothing but ball bearings in the 4th generation and their business model is basically to be the best at ball bearings. Something like that.

But so many publicly traded companies appear to basically have become stock gambling dens that accidentally produce some products on the side out of legacy reasons.

Many are of the kind that use quality only as a marketing statement and when it comes to the engineering choice they will not even shell out 10 cents more for stainless screws to hold the thing together.

The reasons why there is little quality products is because the incentives all point in the other direction for most companies. And where they don't it is usually a special niche product or the intrinsic values of one or a few individuals making the choice to put their ideals above their wallet.

If we want this to change we have to change the incentive structure.

3h agoHN ↗

Easy: Items must work without internet connection so they cannot be updated online.

3h agoHN ↗

Quality already is the norm for many products. For example, I own Sennheiser headphones, an iPhone and a MacBook. (Sure maybe not the absolute top of the line, but definitely more expensive than commodity products.)

I find great utility in cheap low cost products for things that I don’t know I’ll use more than once. For example, I’m glad I bought the cheapest roller blades a few years ago because I used them twice. I also buy a lot of cheap toys for my kids, they may use them only a few times and also quantity really has a certain quality (novelty is good for kids).

I find the moralizing and lecturing around quality to be distasteful. These holier than thou types really think they know better than the buyer.

2h agoHN ↗

Was quality ever the norm? IIRC Enshittification predates AI/LLMS by a few years.

1h agoHN ↗

In certain personal projects, I have the opposite philosophy where I don't want quality. I got addicted to designing models and 3D-printing them a year ago. Over time, I learned to reduce the amount of safety factor and make items just strong enough for their application - which saves material and printing time. I wouldn't skimp on something like a carrying handle for the printer, where failure would mean damaging the printer. But I would reduce the amount of plastic used in things like art pieces (3DBenchy - who needs structural strength?), end caps for various objects, prototypes for dimensioning. Moreover, sometimes I'm happy to see my parts break because I was thinking of redesigning it or did so already, hence I would be itching to print the new version. Aside from that, just knowing I can reprint a part anytime (without modifications) makes me much less worried about breaking or losing a part.

1h agoHN ↗

There’s a horizontal body overflow bug on this page on mobile. The irony

34m agoHN ↗

I think we're asking too much of buyers here. You shouldn't need to learn about fabrics and stitching, then check who owns the brand now, just to buy a shirt that lasts.

31m agoHN ↗

So, given reality, how would you suggest this gets done?