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Salesforce Global Outage

106 pointsby 2h agostatus.salesforce.com
52 comments
2h agoHN ↗

That status page is the most salesforce thing ever.

Scroll down. >_<

2h agoHN ↗

At least they're consistent about UX. My only complaint is that it needs more tabs.

2h agoHN ↗

I see tabs with a spinner loading infinitely, which is indeed very salesforce like

1h agoHN ↗

Wow, it's almost as long as the Every UUID V4 or Every Floating Point Number pages.

1h agoHN ↗

Yup. No mention of outage. Even drilling down gets nothing more than "Service Disruption".

1h agoHN ↗

It lists all instances, you can drill down into each one of them, see which services are affected, and each affected service pops up the incident timeline?

Isn't it actually amazing, and not "the most salesforce thing ever"?

2h agoHN ↗

This is certainly a unique status page.

2h agoHN ↗

At least now we can figure out what Salesforce does.

1h agoHN ↗

"And in tonight's news, the worldwide CRM solution Salesforce had a global outage affecting one hundred percent of its customer base. We interviewed users of the service to find out the scope of the impact. Everyone agreed that they were impacted, but strangely, nobody could describe _in what way_ they were affected."

2h agoHN ↗

Perfect timing with Dreamforce this week.

2h agoHN ↗

Remind me please, what are folks currently paying per seat for this glorified CRUD app?

1h agoHN ↗

It's this thing called golf course driven development

1h agoHN ↗

If I had been just out of Uni I would think this is edgy

Now I'm just glad I'm not responsible for this fire

34m agoHN ↗

They let their agentic AI take over system maintenance at Dreamforce yesterday like they were pushing in the talks

/s (partly)

2h agoHN ↗

Could it be people doing Claude/GPT automations and they just can't handle it?

2h agoHN ↗

And nothing of value was lost. God, I hate everything about Salesforce. Sometimes I have to integrate against their services, and it is always a pain, not to mention what the core project actually is: optimization of marketing and spam.

2h agoHN ↗

You better bet someone started their agents with a prompt "Make a salesforce clone but with 100% uptime"

1h agoHN ↗

"Make a salesforce clone but with 100% uptime"

  ⎿  You've hit your session limit · resets 2:53am (123°24′W Etc/GMT+8)
  /upgrade to increase your usage limit.
25m agoHN ↗

More like 70% human-configured DNS, 25% human-configured routing configuration, 5% interesting software bug.

13m agoHN ↗

Entirely correct.-

(Nowadays any of those need to fit in an "agent dropped all tables. Apologized" moment.-)

59m agoHN ↗

Feel like it has to be for all of this to go down at the same time.

2h agoHN ↗

Never before in the history of global compute outages was so little lost by so many down servers, whose purpose was known to so few.

2h agoHN ↗

So I guess today everyone gets actual work done

2h agoHN ↗

Wow, the intern must have tripped over a very big power cable this time

2h agoHN ↗

Sam speaks at Salesforce.

Salesforce goes down.

No causation here...move on.

1h agoHN ↗

My gut instinct is that this is about when all of their on prem servers were EOL and their /public cloud solution was required. This must have had something to do with that

1h agoHN ↗

My gut instinct is that this is about Dreamforce with the rickshaws and whatnot

1h agoHN ↗

Ah yes. Exactly what a status page should look like: an endless list of random ID’s that don’t mean anything and no information whatsoever

At least salesforce is consistent with their design language

1h agoHN ↗

random ID’s that don’t mean anything and no information whatsoever

If you use salesforce you know what all of that stuff means. Just click on one, it’s not rocket surgery.

1h agoHN ↗

Was really just poking fun at them - AWS’s status page isn’t much better

1h agoHN ↗

Looks like a region list to me, maybe just with a lot of regions

1h agoHN ↗

You can click on any of the instances and then the service that is down to read the updates. It’s not 100% clear but some sort of issue with a “legacy login service”. The latest updates say a fix is rolling out.

1h agoHN ↗

Haven't they got some kind of new fancy ai interface they can use to fix it?

1h agoHN ↗

Have you tried turning it off and then on again?

We're no longer pursuing restarts as a path to remediation.

Oh you have

48m agoHN ↗

Kind of surprised they admit they're going to try restarting and see what happens. I'm sure it happens everywhere but nobody admits it.

We've attempted a rolling restart on one of the impacted instances to see if that resolves the issue.

At least it didn't fix the problem so they can actually start finding the real cause.

We're no longer pursuing restarts as a path to remediation.

This is a good example of why isn't the AI they sell telling them what's wrong? Why do they need to try restarting and "see if that resolves the issue"

38m agoHN ↗

"Yeah, I'm with Rob. Just let's reboot and see what happens"

54m agoHN ↗

Cause: Legacy Salesforce login service got into a resource-exhaustion cascade.

Fix: Rolling some unspecified fix they proved in testing out over the fleet seemingly very slowly (After their earlier attempts to roll something out faster failed).

Details at https://status.salesforce.com/incidents/20004433

12m agoHN ↗

At this point OpenAI really ought to let us know when they're testing again.