The second half of NPR's headline is bullshit - as the story makes clear. FEMA is stuck working in Congress's Customer Service Dept. Congress is very aware that their CS policies suck. But Congress is too dysfunctional to fix the problems.
(And people do have saner options - but Congress's laws attach huge financial penalties to those.)
The second half of NPR's headline is bullshit - as the story makes clear. FEMA is stuck working in Congress's Customer Service Dept. Congress is very aware that their CS policies suck. But Congress is too dysfunctional to fix the problems.
(And people do have saner options - but Congress's laws attach huge financial penalties to those.)