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Owners mourn spoiled food after firmware update bricks Samsung smart fridges

76 pointsby 1h agoarstechnica.com
62 comments
39m agoHN ↗

Meanwhile, my non-smart fridge continues to run just fine. Why do we need smart fridges? That was always a bad idea.

33m agoHN ↗

But your non-smart fridge doesn't support surveillance capitalism or a subscription model! How will investors keep making money on you if you think you can just decide for yourself when you need to shop for food?

31m agoHN ↗

I see reasons to have smart features in a fridge. Reminding you what food is going to be bad soon. Letting you know a list of recipes you can do with what food you have. Hell even being able to see and set timers without having to take my phone out. What I cannot fathom is the fact that the module running those smart features is not separated and modular enough so that basic functions like refrigerating are not dependent on an entire Android stack running.

25m agoHN ↗

I cannot relate to this. The past 15 years have made me so tired of connected devices (and subscriptions) that simple products feel like a relief. Side note, I bought a great, magnetic timer for my daughter that we keep on the fridge for just a few dollars.

21m agoHN ↗

Reminding you what food is going to be bad soon. Letting you know a list of recipes you can do with what food you have

I feel like this is what people say a smart fridge _could_ be good for, but can they even do that? From what I understand the most sophisticated ones can tell you if some specific items are in your fridge, and otherwise they just do basic shit like display photos and tell the weather.

20m agoHN ↗

Right now, no. The technology just isn't there yet.

12m agoHN ↗

… and makers don’t have an incentive to even deliver such features, because people are already buying them?

At least I wouldn’t know what’s stopping them from building actually-useful features, tech-wise. Or was it just always a bad idea because fridge placement is random and items are often hard to find/detect?

10m agoHN ↗

I don't think many people are buying them tbh.

The technological issue is that computer vision is hard, even after the last five years of AI progress.

17m agoHN ↗

All of those features just seem so gimmicky, and I could never imagine myself actually relying on them. If you are a functioning adult, these things are barely convenient, and the novelty wears off very quickly.

I will take a solidly engineered fridge with a good energy usage profile every single time over some overengineered wifi-connected piece of crap.

13m agoHN ↗

People pay 10-20% extra for food to be delivered to their door just for the convenience of only having to open a single app rather than call the take out place directly.

Never underestimate the value of convenience to people.

15m agoHN ↗

Reminding you what food is going to be bad soon. Letting you know a list of recipes you can do with what food you have.

How? Are there cameras inside the fridge that check best before dates, and what food is in there? Having a fridge that is actively spying on what I eat seems even worse.

14m agoHN ↗

It's one of the tragedies of modern tech. We could make a time saving smart fridge but we end up with ads and data collection with a veneer of usefulness.

21m agoHN ↗

The trouble is that 'smart fridges' turn out to be just a regular fridge with an android tablet on the front. Which is useless.

I would love a fridge with a camera inside and a smart enough AI to tell me (1. what's in the fridge (2. how long it's been there and (3. what I've eaten from it. Some companies have tried making this kind of fridge, but AFAIK they don't work very well.

20m agoHN ↗

Why not just open the door and have a look in the fridge?

19m agoHN ↗

...while I'm at the grocery store on my way home from work?

17m agoHN ↗

1. Look in fridge before work 2. Add any missing items to shopping list 3. Reference said list on the way home from work

10m agoHN ↗

1. When you finish the milk, voice record "buy milk" on the phone.

2. At supermarket, listen to voice recordings.

I'm actually working on a pet project to transcribe my 20 years of voice recordings and organise them, then sync them between the phone and desktop. Maybe in the coming weeks I'll know that I needed milk in October 2008.

8m agoHN ↗

I think the point is these devices sell some kind of convenience. Anyone who grew up of a certain time is seduced with this idea of our world being perfectly in tune with our needs, like the Jetsons.

Now we have generations of people who grew up with surveillance capitalism and broken promises I wonder what the next big wave will be

12m agoHN ↗

I'm biased working for an online grocer, but isn't the problem really that you are in a store making the decision instead of in your kitchen at home? Half the goods I buy anyways aren't in a fridge, so a smart fridge only solves parts of the problem.

7m agoHN ↗

Yeah, if the argument truly is, "I want to be able to know everything I need to buy for cooking," then you need "smart" everything - cabinets, bread baskets, a way of analyzing the produce sitting in a bowl on the counter, pantries, freezers, and so on.

Perhaps it's because I'm the cook of the family, but to my mind, if you're in your kitchen on a daily basis, it's incredibly easy to have a strong idea of what you have at home when you're at the store. It's never perfect and once in a while you double up or miss things, but that's life!

10m agoHN ↗

makes me wonder maybe if NFC/RFID strips were cheap enough you could have all the items tagged in the house and your phone could tell you what you have.. but probably causes e-waste though

17m agoHN ↗

Not the person you asked but I can answer that from my perspective:

I am always on the lookout to automatate as much boring, everyday tasks. A Smart Fridge like that would allow you to generate shopping lists and reduce food waste by alerting you to possible soon-to-be-spoiled food.

A bit like what roombas are doing for cleaning. You still need to do it yourself a bit, but they help.

Not necessary, not even a gamechanger but another neat home automation. Would be nice, sad to hear they don't work well.

7m agoHN ↗

We need smart pantries to fully realize the “auto shopping list”, though… so a smart fridge is a half solution at best.

I even store produce (ex onions) on the counter tops, so I guess smart counters as well

13m agoHN ↗

That does nothing to solve my real problem, which is too little surveillance.

7m agoHN ↗

Why not do the more labor intensive, higher energy use, higher friction, less convenient version of anything? Why automate anything?

14m agoHN ↗

Maybe they were testing spoiled food detection /s

12m agoHN ↗

The trouble here is that this smart fridge put safety-critical features behind a single internet-connected piece of shit. Appliance manufacturers really need to take inspiration from automotive manufacturers in terms of redundancy and localizing failures.

6m agoHN ↗

Maybe some fridges have cameras with object detection and can tell you what % your milk remains, but this one does not do any of that.

Features that are smart listed on the product page[1]:

Family Hub™ 21.5”: Family Hub™ keeps your family connected from anywhere; search recipes, share pictures, stream music, access YouTube and control your smart devices all from your the fridge* (*A WiFi connection and Samsung account required)

SmartThings Energy: SmartThings lets you monitor and manage your smart refrigerator's power usage; get energy saving tips and alerts to help lower your electric bill all from your phone.

Now Brief: The Now Brief provides a daily overview of information including the weather, your schedule and latest health data on your Family Hub ™screen, when it's not in use; customize your Now Brief dashboard using your favorite apps and widgets to get a quick glance of what's relevant to you.

https://www.lowes.com/pd/Samsung-30-cu-ft-Smart-French-Door-...

Extremely uncompelling stuff. Now add in that it is probably beaming your usage habits for your ad profile, always listening for voice commands, and apparently will break into freezing mode, and I cannot imagine why anyone would even consider this. If they were giving them out for free or paying people to put in their house, their existence would make sense tp me. Now I've learned that n>1 people paid multiple thousands of dollars for this and I assume it is not the only model out there.

6m agoHN ↗

Why does it have to be a camera? Surely there are other sensors in this age of untethered innovation that could apply. Give me a "smart nose" that will explain whether the unusual smell is coming from the vegetable drawer, dairy section, or no man's land in the back of the top shelf. Give me a top-of-the-line thermometer that can warn me if leftovers are going into the fridge too hot.

5m agoHN ↗

It would be nice if that was all they were, but evidently a software update can render the fridge unable to run, so it is clearly much more. These things have transitioned from IT to OT.

21m agoHN ↗

We don't need this anti-innovation mindset.

14m agoHN ↗

I genuinely cant tell if this is sarcastic. Im all for innovation where its productive, but some things already just work.

13m agoHN ↗

I think it’s at least equally important to be sceptical of bad ideas, in order to let good ideas win. From a consumer perspective, smart fridges are usually bad.

19m agoHN ↗

You think smart fridges are bad, my wife bought this $300 "smart toothbrush" that I'm just like... facepalm. All it does is connect to an app and reminds you to brush your teeth or something. It's so dumb I'm just waiting for it to break.

18m agoHN ↗

Because the fridge company can make more money by displaying ads on your fridge, and consumers can save more money by buying the fridge with the ads and taping cardboard in front.

14m agoHN ↗

Have any data that the savings are passed on to the consumer? I'm not saying you're wrong, I just don't see any modern, late-stage capitalism companies doing anything that actually benefits the consumer.

9m agoHN ↗

any instances of this in the wild? it seems like fridges are pretty cheap anyway and ones with smart features are more expensive? i don't think this a tv-like scenario.

9m agoHN ↗

I'd love to text my fridge from the grocery store and ask it how much cheese is left. It's a good idea. It's just that these days, we're just not making the kind of company who can be trusted to implement it. Gotta fix that first.

36m agoHN ↗

Why is the fridge's cooling system is one with the smart features? They should be kept completely separate

24m agoHN ↗

or at the very least go back to safe default when the computer part fails which is (should be) design 101. designing failsafe systems was one of the first thing we learned in engineering class (that was a while ago but still)...

12m agoHN ↗

The "smart" side has access to the temperature sensor for whatever reason. Then somebody notices that they could remove a component and save three cents per unit if they drive the compressor in software.

23m agoHN ↗

Decidedly not the ones who approved the design of those fridges...

33m agoHN ↗

This is my fear on the car side, as smart features start leaking from isolated areas in automobiles into the larger CAN bus....

22m agoHN ↗

Why do you own such a vehicle then?

You must not fear it that much.

21m agoHN ↗

“Ahh, and yet to participate in society.”

This is a direction all manufacturers are going into, so there is little actual choice. And buying used is not a real solution; where do tomorrow’s used vehicles come from?

17m agoHN ↗

all cars made in the last 15 years do it

14m agoHN ↗

My car has two screens, one screen for things like showing the speed / the indicator lights and one screen for maps / music.

You can hard reset the latter one by holding down the home button for ten seconds, but while it turns back on the indicators don't function... even while driving

27m agoHN ↗

i know it's maybe an unpopular thing to say to OEMs, but i do think some should adopt an open firmware stack to prevent post-discontinuation bricking and flex that somehow in their marketing. I'd buy that, especially for a larger appliance.

24m agoHN ↗

Fridges with spyware.

Idiots who still laugh at "conspiracy theorists" deserve this shit upon them heh

24m agoHN ↗

I had a samsung fridge. Every year it would spoil all of the food inside of it. The temperature reading on the outside would say 35 (1.5 c) but the food inside would be warm and spoiled.

It only happened when it was particularly cold outside. I eventually figured out that there is an external temperature sensor that causes the fridge to stop cooling below a certain external temperature. And that space in the kitchen was particularly cold in the back. But I could never read it below 55, so I think the sensor was faulty.

But the reading on the front is what really annoyed me. I had to keep a thermometer inside the fridge so that I didn't accidentally eat food that felt cool enough but was bad.

This happened every year. I eventually gave it away for free, with a warning to the person.

21m agoHN ↗

What a profoundly idiotic way to design a smart fridge. Shame on Samsung for designing their product in such a way that this was even possible.

Granted, I think the very concept of a smart fridge is a bad idea no matter how you execute on it... but they still managed to take a bad idea and execute on it badly. Amazing.

11m agoHN ↗

Funny that so many people in this thread are arguing that a bad idea should also be engineered well. It was already a bad idea, so no it won't be. They are a package deal.

20m agoHN ↗

Gilfoyle's take on Smart Fridges: > This thing is addressing problems that don't exist. It's solutionism at its worst.

11m agoHN ↗

Well, they saved Pied Piper in the end. So maybe it was worth it :P

17m agoHN ↗

Yesterday I learnt that Samsung has a Royal Warrant in the UK.

TIL that they really shouldn’t.

10m agoHN ↗

"Smart" is stupid. It's primarily just a way to tie subscription shit and advertisements, and lock in DRM (and laws protecting DRM) on what used to be perfectly fine hardware.

"Smart" that I can back is simple sensor acquisition over open protocols. I would appreciate being able to MONITOR my fridge/freezer/stove/oven/washer/dryer. Changing shit over those connections is not needed, nor wanted.

8m agoHN ↗

Samsung smart appliances in general seem to occupy a similar place in the market to vehicles like the Chevy Traverse or Nissan Altima, where people with technical knowledge in that area know them to be absolute horrific maintenance and repair liabilities and yet the consumer base places them second to God.

Obviously the review of a brand-new device or vehicle with 100 miles on it is going to have a disconnect from the realities of 60k miles of rocky ownership but I remain baffled when people buy a 7 year old used V6 Traverse, a vehicle extremely well known for catastrophic engine failure, and if I question their decision I get a "the reviews were good!". It seems like journalistic malpractice to not retroactively update reviews with a warning when critical widespread shortcomings are found later in a products life.