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Samsung accidentally freezes its smart fridges with a software update

54 pointsby 1h agoandroidauthority.com
39 comments
34m agoHN ↗

We have RIoTS already... two more letters and we get a Scrabble.

15m agoHN ↗

If we'd had RIoTS this stuff might've already been fixed.

43m agoHN ↗

The Q in Samsung stands for software quality.

39m agoHN ↗

The fridge compressor answers to software? Idiocy. It need be nothing more than a relay attached to a thermocouple. I can see having a smart screen to deliver aps/ads and to collect data on people in the home, but why on earth would that need to actually manipulate temperatures?

38m agoHN ↗

Fridge sellers dont want their product to be seen as commodities, because they can't charge a high margin on those type of products.

21m agoHN ↗

In 2006 shortly after I bought my (first and still only) home, I bought the cheapest Kenmore fridge from Sears (~$600 at the time) as the one that came with the house failed soon after moving in - it was probably 26 years old with metal grill shelves. I was stretched for money for a bit due to dealing with closing costs, etc. I figured it'd last 5-10 years and I'd just get a new, "better" one when my cashflow wasn't acutely tight.

Despite having since remodelled the kitchen (again spending more than expected as one does when renovating), I kept the fridge...it's still working fine 20 years later, though the plastic drawers are starting to degrade. Next to higher-end German appliances it looks a bit well worn and out of place in an otherwise very nicely renovated kitchen, which my wife and I semi-seriously joke gives the place character.

Every once in awhile I'll wander through an appliance aisle and sigh. Similar fridges feel cheap and are much more expensive. In fancy fridges, I just see more components that'd fail. I'll I really want is a freezer and a fridge. I want need an ice maker (especially after learning how gross they can get). Ideally I'd have a standard old-fashioned sized fridge that had a good separate temperature control for the freezer and is common enough that I can get replacement parts 20 years from now.

The kicker was I now realize the old 26 year old fridge probably just needed a coolant top up. Maybe that wasn't possible as I'm not sure when freon was banned and if it would have been possible to do that.

14m agoHN ↗

Old fridges last over two decades. I don't think that Samsung and others want these to last as long.

20m agoHN ↗

I guess the sellers and industries should have thought of this when they offloaded manufacturing to cheap countries that can and will undercut them.

31m agoHN ↗

Because the temperature is adjusted and they want to be able to display the current temperature as well as the target on said display? And once you’ve done that, your bean counters will pressure you to shave the BOM.

Not saying it’s smart, just laying out a plausible sequence of events on how they reached that decision

15m agoHN ↗

they want to be able to display the current temperature

Do they really? When replacing my 20 year old fridge (that had an actual mechanical temperature gauge) with a new one I specifically bought one that had a (now digital, of course) display for the current temperature.

It turned out that the temperature display is completely faked. It always shows exactly the set temperature, from the moment you power it on. I guess because of (actual or imagined) customers complaining why their fridge shows e.g. 7°C when they set it to 4°C.

Incidentally, my new smart AC does exactly the same thing. Subjectively it's worse than the old one at keeping the place not too cold and not too warm, but it makes damn sure to never show the actual measured temperature anywhere.

Everything is getting dumber.

17m agoHN ↗

Reminded me of the August incident where the freezers at multiple U.S. Department of Defense commissionaires were remotely triggered to enter into "defrost" mode and cooked all their refrigerated food overnight.

32m agoHN ↗

Not as bad a putting a mime in the fridge screen, I suppose...

32m agoHN ↗

Reminds me of when Nest thermostats stopped turning on the furnace without an internet connection. If your product fails at its primary job because of some other priority its junk. A thermostat can be as simple as a coiled spring with a mercury switch - no software. Same here, what stupid functionality was so important they failed to ensure the fridge would fridge?

IoT is not for me.

26m agoHN ↗

ioT is nice but only for people who know how to make softwares.

24m agoHN ↗

The problem here is there is almost always incentive to make that software shit.

9m agoHN ↗

Similar to when printer stops printing black when color is gone.

32m agoHN ↗

Likely not just rotten food but also spoilt medicine. Content of my fridge is a lot more expensive than the fridge.

16m agoHN ↗

Yes, freezing insulin destroys it, which is a problem for me when I’m outdoors in the winter.

27m agoHN ↗

I have yet to understand what the value proposition of an internet-connected refrigerator is.

15m agoHN ↗

I do not disagree with your sentiment. We have had refrigerators for 100+ years [citation needed] after all. Still there are likely cases where it is useful. Looking in on elderly family members might include picking up things from the grocery store and having a list of staples needed might be an example. There are plenty of ways to deal with this but one might be a connected refrigerator.

24m agoHN ↗

Did Gilfoyle hack Jian Yang's smart fridge again?

14m agoHN ↗

I hate news websites so much. Everything has to be a fucking joke.

13m agoHN ↗

We ended up with a Samsung fridge in our new home. It has no external display or any other indication that it is a "smart" fridge. I only found out when a friend visited who has a Samsung phone and the phone offered to connect to the fridge. We spent the next 30 minutes removing panels from the fridge and found the wifi/bluetooth antenna on a small board under the top-right hinge cover. The board was disconnected and the fridge continues to operate normally.

I am now eyeing my dishwasher very suspiciously.

10m agoHN ↗

Yeah, my hot water heater has an app. I'm not happy about this.

7m agoHN ↗

Samsung has made garbage appliances for my entire life. A family member went through about 3 different samsung fridges before they swore them off for good. The compressor would routinely break after only a year or 2 of service.

I will never own a Samsung or LG appliance. They are built almost explicitly to force you to get a new one in a couple of years.

Then couple that with both companies trying to use weaselly legal maneuvers like putting the EULA that agrees to arbitration on the outside of a box and saying "If you open this box you agree to the EULA".

5m agoHN ↗

What you should have done is install a webcam, connect it to some SuperMarket AI App Api (tm) and supply your credit card info. Now you never have to worry about food anymore. :)

12m agoHN ↗

I'm starting to hate all smart devices. I love my dumb devices that need no updates, internet or subscription. They just work.